Recipient Services Representative

We have an outstanding Contract position for a Recipient Services Representative to join a leading Company located in the Rockville, MD surrounding area. Pay Rate The representative will ensure that all Benefit Recipients receive extraordinary services when making a change to a pension. The representative will ensure that all required change, correction, stoppage, or resumption information is entered accurately and in a timely manner. The representative may contact the recipient by phone or mail and in each communication, provide sympathetic and efficient service. Job Responsibilities Process direct deposit information Process tax information Process change of address Process verification request Process pensioner status form Process bank advice Process certain expiration report Process confirm queues Process stop/void and reissue check requests Process recipient death certificates/pop-ups Process return to trade Remove and restore benefit recipient to pension rolls Process Overpayments Research and advise the accounting department to re-mail or void returned pension benefit checks Review and prepare correspondence for electronic files that pertain to collection processes Communicate with pension recipients, and banks to set up repayment agreements, collection letters and acknowledgements Search Internet Resources and Accurint site to update pension benefit information Prepare documentation needed to recover fraud or forgery claims Maintain list of all pension overpayments on Excel files Assist in recouping federal income tax overpayments Assist in responding to 1099 phone calls and preparation of 1099 forms Create binbook and custom letters related to these functions Basic Hiring Criteria Accuracy - strives for the highest level of accuracy possible from the tools used and processes performed. Analytical - analyzes status requests, applications, and documents received. Communication - communicates effectively and politely with recipients, group members, and management. Customer Service - possesses a true service-centered approach to work. Dependability - ensures that attendance and timely arrival support the achievement of the goals of the group. Flexibility - takes direction and re-direction with minimum disruption. Initiative/Motivation - demonstrates initiative in meeting group goals; is motivated towards service for recipients and for other group members. Professionalism - exercises good professional demeanor in performing tasks assigned; acts in a professional manner while performing tasks assigned. Knowledge - possesses knowledge of the processes performed by the group; knows and understands goals. Guidance - provides guidance to other group members through good member behavior and focuses on the achievement of group goals. Time Management Skills - manages the workload assigned and informs the supervisor of the status of work assigned. Math - computes all necessary numbers for processes performed. Problem Solving - solves day-to-day problems and is able to determine when these problems need to be raised to the supervisory level. Teamwork - works and contributes as a member of the team to achieve group goals. Training - development of new skills as required. Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. Military connected talent encouraged to apply. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit or The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance #J-18808-Ljbffr