Recipient Services Representative

Contract Position: Recipient Services RepresentativeWe have an outstanding contract position for a Recipient Services Representative to join a leading company located in the Rockville, MD surrounding area. Pay rate: The representative will ensure that all benefit recipients receive extraordinary services when making a change to a pension. The representative will ensure that all required change, correction, stoppage, or resumption information is entered accurately and in a timely manner. The representative may contact the recipient by phone or mail and in each communication, provide sympathetic and efficient service.Job Responsibilities:Process direct deposit informationProcess tax informationProcess change of addressProcess verification requestProcess pensioner status formProcess bank adviceProcess certain expiration reportProcess confirm queuesProcess stop/void and reissue check requestsProcess recipient death certificates/pop-upsProcess return to tradeRemove and restore benefit recipient to pension rollsProcess overpaymentsResearch and advise the accounting department to re-mail or void returned pension benefit checksReview and prepare correspondence for electronic files that pertain to collection processesCommunicate with pension recipients, and banks to set up repayment agreements, collection letters and acknowledgementsSearch internet resources and Accurint site to update pension benefit informationPrepare documentation needed to recover fraud or forgery claimsMaintain list of all pension overpayments on Excel filesAssist in recouping federal income tax overpaymentsAssist in responding to 1099 phone calls and preparation of 1099 formsCreate binbook and custom letters related to these functionsBasic Hiring Criteria:Accuracy - strives for the highest level of accuracy possible from the tools used and processes performed.Analytical - analyzes status requests, applications, and documents received.Communication - communicates effectively and politely with recipients, group members, and management.Customer Service - possesses a true service-centered approach to work.Dependability - ensures that attendance and timely arrival support the achievement of the goals of the group.Flexibility - takes direction and re-direction with minimum disruption.Initiative/Motivation - demonstrates initiative in meeting group goals; is motivated towards service for recipients and for other group members.Professionalism - exercises good professional demeanor in performing tasks assigned; acts in a professional manner while performing tasks assigned.Knowledge - possesses knowledge of the processes performed by the group; knows and understands goals.Guidance - provides guidance to other group members through good member behavior and focuses on the achievement of group goals.Time Management Skills - manages the workload assigned and informs the supervisor of the status of work assigned.Math - computes all necessary numbers for processes performed.Problem Solving - solves day-to-day problems and is able to determine when these problems need to be raised to the supervisory level.Teamwork - works and contributes as a member of the team to achieve group goals.Training - development of new skills as required.Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. Military connected talent encouraged to apply. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled.