Senior Customer Success Manager
3 weeks ago
Description About Us TeamSupport is the leading post‑sale customer support software company purpose‑built for B2B organizations. Our platform helps companies increase customer satisfaction, reduce churn, and create customers for life. We combine Customer Support, Success, Engagement, and Analytics into one powerful solution so companies can know, support, and grow their customer relationships. We are a remote‑first, global company with team members across the U.S., Europe, and South Africa. As a small and growing team, everyone has meaningful ownership, direct access to leadership, and the opportunity to make a real impact. The Senior Customer Success Manager owns strategic customer relationships and drives retention and growth across high‑value accounts. This role combines Customer Success and Account Management, with responsibility for renewals, expansion, and executive‑level engagement. What You’ll Do Manage and grow a portfolio of strategic customer accounts Build strong relationships with executive stakeholders Own renewals and drive expansion and cross‑sell opportunities Maintain net retention above 103% Lead Customer Account Reviews (CARs) and executive presentations Act as a product expert and escalation partner Mentor junior CSMs and collaborate cross‑functionally Requirements What You Bring 5+ years in Customer Success, Account Management, or similar roles B2B SaaS experience preferred Experience managing strategic or enterprise accounts Proven ownership of renewals; expansion experience strongly preferred Strong executive communication and strategic thinking skills Experience running sales cycles from opportunity to close is a plus Why You’ll Love Working Here Remote‑First Culture: 100% remote team with a collaborative, team‑oriented culture. People Matter: You’re a name, not a number. Your work and relationships make an impact. Growth‑Minded Leadership: Leadership that listens and supports your development. Awesome Benefits 100% employer‑paid medical & dental Voluntary vision and life insurance Flexible PTO + paid holidays 401K with company match TeamSupport is an equal opportunity employer committed to building a diverse and inclusive team. All qualified applicants are encouraged to apply. #J-18808-Ljbffr
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Senior Customer Success Manager
3 hours ago
Dallas, Texas, United States TeamSupport Full time:About UsTeamSupport is the leading post-sale customer support software company purpose-built for B2B organizations. Our platform helps companies increase customer satisfaction, reduce churn, and create customers for life. We combine Customer Support, Success, Engagement, and Analytics into one powerful solution so companies can know, support, and grow their...
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Senior Customer Success Manager
5 hours ago
Dallas, Texas, United States TEAMSUPPORT Full timeAbout UsTeamSupport is the leading post-sale customer support software company purpose-built for B2B organizations. Our platform helps companies increase customer satisfaction, reduce churn, and create customers for life. We combine Customer Support, Success, Engagement, and Analytics into one powerful solution so companies can know, support, and grow their...
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Senior Customer Success Manager
3 weeks ago
Dallas, United States TBK Bank, SSB Full time**Join Triumph!**At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an...
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Senior Manager, Customer Success
3 weeks ago
Dallas, United States TBD Full timeSenior Manager, Customer Success & Support This range is provided by TBD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $160,000.00/yr - $185,000.00/yr Position Overview We are seeking a Senior Manager of Customer Success & Support — a self‑motivated, action‑oriented leader with...
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Senior Customer Success Manager
3 weeks ago
Dallas, United States Emburse Full timeWho We Are: At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the...
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Senior Customer Success Manager
3 weeks ago
Dallas, United States Abacus (Acquired by Emburse) Full timeSenior Customer Success ManagerAt Emburse, you'll not just imagine the future you'll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.Senior Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a Sr. CSM,...
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Customer Success Manager
3 days ago
Dallas, United States AssistIQ Full timeAbout Us At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and implant usage. Our AI-driven software solution provides highly accurate, seamless capture of supply and implant usage in real-time, and generates...
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Customer Success Manager
12 hours ago
Dallas, United States Perspectum Ltd Full timeThis range is provided by Perspectum Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $70,000.00/yr - $90,000.00/yr About the Role As a Customer Success Manager at Perspectum, you’ll play a critical role in ensuring our customers feel supported, confident, and successful every step...
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Senior Customer Success Manager
12 hours ago
Dallas, United States Proofpoint Full timeA leading cybersecurity firm is seeking a Senior Customer Success Manager to guide customers through their journey, ensuring they derive maximum value from their products. The ideal candidate will possess a strong technical background in cybersecurity, outstanding communication skills, and the ability to manage multiple projects. This role requires acting as...
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Customer Success Manager
4 days ago
Dallas, United States AssistIQ Full timeAbout UsAt AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and implant usage. Our AI-driven software solution provides highly accurate, seamless capture of supply and implant usage in real-time, and generates...
