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Senior Customer Success Manager

7 hours ago

Dallas, Texas, United States TeamSupport Full time
:

About Us

TeamSupport is the leading post-sale customer support software company purpose-built for B2B organizations. Our platform helps companies increase customer satisfaction, reduce churn, and create customers for life. We combine Customer Support, Success, Engagement, and Analytics into one powerful solution so companies can know, support, and grow their customer relationships.

We are a remote-first, global company with team members across the U.S., Europe, and South Africa. As a small and growing team, everyone has meaningful ownership, direct access to leadership, and the opportunity to make a real impact.

The Senior Customer Success Manager owns strategic customer relationships and drives retention and growth across high-value accounts. This role combines Customer Success and Account Management, with responsibility for renewals, expansion, and executive-level engagement.

What You'll Do
  • Manage and grow a portfolio of strategic customer accounts
  • Build strong relationships with executive stakeholders
  • Own renewals and drive expansion and cross-sell opportunities
  • Maintain net retention above 103%
  • Lead Customer Account Reviews (CARs) and executive presentations
  • Act as a product expert and escalation partner
  • Mentor junior CSMs and collaborate cross-functionally

Requirements:

What You Bring

  • 5+ years in Customer Success, Account Management, or similar roles
  • B2B SaaS experience preferred
  • Experience managing strategic or enterprise accounts
  • Proven ownership of renewals; expansion experience strongly preferred
  • Strong executive communication and strategic thinking skills
  • Experience running sales cycles from opportunity to close is a plus

Why You'll Love Working Here

Remote-First Culture: 100% remote team with a collaborative, team-oriented culture.

People Matter: You're a name, not a number. Your work and relationships make an impact.

Growth-Minded Leadership: Leadership that listens and supports your development.

Awesome Benefits:

100% employer-paid medical & dental

Voluntary vision and life insurance

Flexible PTO + paid holidays

401K with company match

TeamSupport is an equal opportunity employer committed to building a diverse and inclusive team. All qualified applicants are encouraged to apply.