Underwriting Manager

Underwriting Manager – Non‑Agency Installation: Dallas/Irving, TX Responsibilities Manage underwriters to ensure mortgage loans are underwritten per AmeriHome and Investor underwriting guidelines. Ensure team members are fully trained and current on company’s philosophy and policies/procedures. Manage and review day‑to‑day tasks escalated by the underwriting team, Operation Account Representative managers, clients and exceptions team. Coordinate with Senior Underwriting Manager to review and respond to QA, QC or secondary post‑closing/post‑purchase requests. Train, coach and supervise all underwriters within the associated interpretation and application of all company overlays and agency requirements. Track and monitor underwriting metrics including productivity, quality, turn‑times, customer service communication and all required service level agreements. Evaluate the structure of the Underwriting team and plan for continuous improvement in efficiency and effectiveness. Provide a consistent approach to new‑hire training of underwriters and peer managers. Interview, hire and onboard new hires. Develop and maintain a strong working relationship with other departments. Perform other duties as assigned. Requirements 5+ years underwriting experience and 7+ in the mortgage industry. Working knowledge of Non‑Delegated, Retail and/or Correspondent processes. Experience with Non‑QM, FNMA/FHLMC and jumbo products. Experience in product and credit risk management analysis. 3+ years of previous management experience required. Project management experience. College degree preferred but not required. Current advanced knowledge of industry‑specific underwriting guidelines and agency requirements. Proficiency with automated underwriting systems such as Desktop Underwriter and Loan Product Advisor. Good verbal and written communication skills. Ability to provide outstanding customer service in fast‑paced environments. Proficient working knowledge of computerized applications such as word processing, Excel spreadsheets, database, presentation software, e‑mail and specialized business applications software. Presentation skills necessary to effectively communicate, update, persuade and/or facilitate discussions with all levels of management as well as external clients. Interpersonal skills necessary to establish and maintain effective working relationships with coworkers, other departments and investor agencies as required. Prioritization and time‑management skills. Prior experience with Encompass. Managing Guidelines/Underwriting helpdesk. Train clients and underwriters. Prior accomplishments in process improvements. Benefits We offer competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401(k) matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career About the Company AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. Equal Employment Opportunity Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation of origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email or call 602‑386‑2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. © Western Alliance Bancorporation #J-18808-Ljbffr