Senior Help Desk Technician II
1 week ago
Senior Help Desk Technician CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to provide Level 1 & 2 PC Assist support services to end users including senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). Base Pay Range $108,000 – $156,000 per year. Employment type Full Time. Department Help Desk. Responsibilities Backup/Restoration administration/support. File server support. User account/mailbox administration. Software/hardware installation and troubleshooting. Handheld device installation and support. Remote user setup and support. End‑user training. Creation of procedural documentation. Creation of spreadsheets/databases for tracking. Record and update all IT‑related tickets utilizing ITIL. Creation of incident work‑log entries. Accurately answer user support questions for software and hardware in the EOUSA office environment. Maintain account‑management forms for new and departed users per government policy. Produce proactive reports, trending analysis, service‑level reporting, process consultation, and ITIL best‑practice application. Maintain accountable IT inventories such as laptops, desktops, tablets, printers, MFPs, accessories, supplies using spreadsheets. Provide desk‑side training for new employees and staff on standard desktop applications and research database applications. Submit weekly status reports and monthly surveys. Set up and support conference and training rooms for presentations, including audio systems, video systems, A/V distribution, hardware/software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. Utilize online meeting applications such as Adobe Connect to support hardware setup of microphones and webcams, set‑up operations for audio mixing boards and facilitate/monitor/record online meetings. Qualifications One year or more experience with Adobe Connect or related online meeting center set‑up. (Non‑required, but advantageous.) ITIL Foundations certification. Change Management experience. Active DOD clearance of Level 6 Public Trust or above. Our Commitment Contact Government Services strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources and delivers customized solutions. We value honesty, professionalism, and quality work. Benefits Health, Dental, and Vision. Life Insurance. 401(k). Flexible Spending Accounts (Health, Dependent Care, Commuter). Paid Time Off and observance of State/Federal Holidays. Equal Opportunity Employer Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Contact Email: More information: We may use AI tools to support parts of the hiring process. Final hiring decisions are ultimately made by humans. #J-18808-Ljbffr
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Senior Help Desk Technician II
3 weeks ago
San Francisco, United States USA Jobs Full timeSenior Help Desk Technician II Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States...
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Senior Help Desk Technician II
1 week ago
San Francisco, United States Contact Government Services, LLC Full timeSenior Help Desk Technician II Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States...
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Senior Help Desk Technician II
18 hours ago
San Francisco, United States Contact Government Services, LLC Full timeSenior Help Desk Technician II Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States...
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Senior Help Desk Technician II
4 weeks ago
San Francisco, United States Contact Government Services, LLC Full timeSenior Help Desk Technician II Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States...
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Senior Help Desk Technician II
1 week ago
San Francisco, CA, United States Contact Government Services, LLC Full timeSenior Help Desk Technician II Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States...
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Senior Help Desk Technician II
10 hours ago
San Francisco, United States CGS Federal (Contact Government Services) Full timeSenior Help Desk Technician CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to provide Level?1 &?2 PC Assist support services to end users including senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). Base Pay Range $108,000 $156,000...
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Senior Help Desk Technician II
3 weeks ago
San Francisco, United States CGS Federal (Contact Government Services) Full time3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. CGS Federal (Contact Government Services) provided pay range This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range...
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Senior Help Desk Technician
5 days ago
San Francisco, United States CGS Federal (Contact Government Services) Full timeSenior Help Desk Technician CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users including senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA)....
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Senior Help Desk Technician
1 week ago
San Francisco, United States CGS Federal (Contact Government Services) Full timeSenior Help Desk Technician CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users including senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA)....
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Senior Help Desk Technician
6 days ago
San Francisco, United States Innova Solutions Full timeInnova Solutions has a client that is immediately hiring for a Senior Help Desk Technician Position type: Full time - Contract Duration: 6+ Months Location: San Francisco, CA As a Senior Help Desk Technician, you will: End-User Support Serve as first line support for support issues (hardware, software, connectivity, and account access). Provide expert-level...
