Senior Help Desk Technician

5 days ago

San Francisco, United States Innova Solutions Full time

Innova Solutions has a client that is immediately hiring for a Senior Help Desk Technician Position type: Full time - Contract Duration: 6+ Months Location: San Francisco, CA As a Senior Help Desk Technician, you will: End-User Support Serve as first line support for support issues (hardware, software, connectivity, and account access). Provide expert-level support for Microsoft 365 applications — particularly Outlook, Excel, Word, PowerPoint, and SharePoint. Support hybrid workers including configuration and troubleshooting for Windows, macOS, iOS, and iPadOS devices. Configure and troubleshoot VPNs, MFA, and mobile device management (MDM). Troubleshoot issues with laptops, mobile devices, printers, and peripherals. Systems Administration Manage user accounts, permissions, and security groups with our MSP Assist with patch management, endpoint compliance, and device monitoring. Support configuration, enrollment, and deployment of new Windows laptops, iPhones, and iPads. Maintain IT asset inventory and assist with procurement and lifecycle management. The ideal candidate will have: Required 4–6 years of experience in IT support, preferably in financial services or another regulated environment. Strong expertise in Microsoft 365 suite (Teams, Outlook, Excel, Word, OneDrive) and Windows 11. Mac OS Support a plus. Demonstrated experience supporting and managing iOS and iPadOS devices, including enrollment, MDM configuration, and security policy compliance. Thank you Sachin Saini PAY RANGE AND BENEFITS: Pay Range*: $70- $75per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

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