Director of Accounts Receivable

Carolina PRG has partnered with a $2B+ Charlotte-based manufacturing headquarters to help them identify an experienced Accounts Receivable Director due to growth. The Director of Accounts Receivable provides strategic leadership and operational oversight for the company’s Accounts Receivable function within a complex, high-volume, multi-entity environment. This role oversees a team of 30+ AR professionals and is responsible for driving process excellence, ensuring strong cash-flow performance, and maintaining disciplined credit and collections practices for large commercial B2B customers. The Director will develop, implement, and enforce standardized operating procedures (SOPs), optimize AR systems and workflows, and deliver monthly performance updates to operations, sales, and financial leadership.

Mostly Remote - 2 days per month in office Key Responsibilities Leadership & Team Management Lead, mentor, and develop a 30+ member AR organization, including managers, supervisors, and specialists. Establish performance expectations, KPI standards, and a culture of accountability and continuous improvement. Partner with HR to recruit, retain, and grow high-performing AR talent. Accounts Receivable Operations Oversee all AR functions including billing, cash application, credit, collections, dispute resolution, and reporting.

Ensure accuracy, timeliness, and compliance across all AR activities within a complex, multi-entity structure (30+ locations/subsidiaries). Manage high-volume commercial B2B portfolios with large national and strategic accounts. SOP Development & Compliance Design, implement, and maintain comprehensive AR Standard Operating Procedures (SOPs). Enforce consistent application of SOPs across teams and business units, ensuring quality, efficiency, and adherence to best practices.

Identify process gaps and lead initiatives that improve controls, reduce DSO, and enhance customer experience. Cross-Functional Collaboration Work closely with operations, sales, customer service, and finance to address billing, credit, and collections issues. Coordinate with sales and operations leaders on customer escalations, disputes, and process alignment. Serve as the primary AR representative in cross-departmental initiatives, system enhancements, and policy decisions.

Reporting & Executive Communication Prepare and present monthly AR dashboards, aging analyses, DSO trends, and collection performance to senior leadership. Provide insights into root causes, risks, and opportunities, along with data-driven recommendations for improvement. Support quarterly and annual financial reporting needs, including audit requirements. Systems & Process Optimization Lead AR-related system upgrades, automation efforts, and technology improvements.

Leverage ERP and reporting tools to enhance visibility, accuracy, and control across the AR lifecycle. Champion continuous improvement methodologies (Lean, Six Sigma, or similar).

Qualifications

Bachelor’s degree in Accounting, Finance, Business Administration, or related field; MBA or CPA preferred. 10+ years of progressively responsible AR leadership experience, including management of large, multi-layer teams (20+ employees).

Experience

in a company with $4B+ in annual revenue or a similarly complex, high-volume enterprise. Proven success in SOP development, rollout, and enforcement. Demonstrated expertise in large commercial B2B collections, credit management, and dispute resolution. Strong analytical, communication, and presentation skills with experience delivering updates to executive and cross-functional leaders.

Proficiency in ERP systems (SAP, Oracle, or equivalent) and advanced Excel/reporting tools. Ability to lead through change, drive process improvements, and build strong cross-functional partnerships. Core Competencies Strategic thinking & operational excellence Leadership & team development Process discipline & continuous improvement Data-driven decision making Executive communication Customer and stakeholder engagement Integrity, accountability, and professional maturity #J-18808-Ljbffr