Current jobs related to Complaints Quality Control Analyst III - Annapolis - Coinbase
-
Quality Control Inspector
2 weeks ago
Annapolis, MD, United States J&J Worldwide Services Full timeGeneral Summary The Quality Control Inspector ensures that all Firm-Fixed-Price (FFP) work under IDIQ contracts comply with the specified quality standards, contract requirements, and applicable codes. The inspector is responsible for proactively identifying quality issues, maintaining documentation, and supporting a culture of continuous improvement on all...
-
Quality Control Inspector
2 weeks ago
Annapolis, MD, United States CBRE Government and Defense Services Full timeDescription General Summary The Quality Control Inspector ensures that all Firm-Fixed-Price (FFP) work under IDIQ contracts comply with the specified quality standards, contract requirements, and applicable codes. The inspector is responsible for proactively identifying quality issues, maintaining documentation, and supporting a culture of continuous...
-
Quality Control Inspector
1 week ago
Annapolis, MD, United States CBRE Government and Defense Services Full timeDescription General Summary The Quality Control Inspector ensures that all Firm-Fixed-Price (FFP) work under IDIQ contracts comply with the specified quality standards, contract requirements, and applicable codes. The inspector is responsible for proactively identifying quality issues, maintaining documentation, and supporting a culture of continuous...
-
Senior Analyst
2 weeks ago
Annapolis, MD, United States Abacus Full timePLACE OF PERFORMANCE: Offeror proposed resource shall provide services onsite/remote as follows: Onsite for two (2) days per week at 189 Harry S. Truman Parkway, Annapolis, MD 21401. b. Remote for three (3) days per week at a suitable off-site location selected by the Offeror/Offeror proposed resource. FSCM Functional Analyst(s) . FSCM Functional...
-
Senior Analyst
7 days ago
Annapolis, MD, United States Abacus Full timePLACE OF PERFORMANCE: Offeror proposed resource shall provide services onsite/remote as follows: Onsite for two (2) days per week at 189 Harry S. Truman Parkway, Annapolis, MD 21401. b. Remote for three (3) days per week at a suitable off-site location selected by the Offeror/Offeror proposed resource. FSCM Functional Analyst(s) . FSCM Functional...
-
Computer System Analyst III
2 weeks ago
Annapolis Junction, MD, United States Quevera Full timeQuevera is seeking a Computer System Analyst III to join our team. At Quevera, we don't just offer jobs-we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You'll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge...
-
DEPUTY CHIEF FINANCIAL OFFICER
2 days ago
Annapolis, United States Maryland State Jobs Full timeDeputy Chief Financial Officer (Administrator III Supervisor) Salary: $75,475.00 - $96,720.00/year, with potential growth to $117,737.00/year. Employment Type: Full-Time Work Location: Anne Arundel HR Analyst: Michelle Johnson Filing Deadline: 2/12/2026 11:59:00 PM
-
Quality Control Specialist
4 weeks ago
Annapolis, United States Sharecare Full timeJob Description: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize...
-
Quality Control Specialist
3 weeks ago
Annapolis, United States Sharecare Full timeJob Description: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize...
-
Quality Control System Manager
3 weeks ago
Annapolis, United States Planate Management Group Full timePlanate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...
Complaints Quality Control Analyst III
2 days ago
Overview Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. We’re building the emerging onchain platform and the future global financial system. We seek a candidate who is passionate about our mission, believes in the power of crypto and blockchain technology, and wants to leave a mark by solving challenging problems with high-caliber colleagues.
Our work culture is intense and collaborative, with in-person participation required throughout the year and multiple team/company offsites. The Complaints Quality Control (CQC) team plays a critical role in ensuring our global complaints operations are efficient, compliant, and deliver high-quality outcomes. As an Analyst III on the team, you will conduct quality control (QC) reviews across Consumer Complaints, Regulatory Complaints, and Litigation Support investigations, refine complaint processes, and provide actionable feedback to agents. This role requires independence, multi-tasking, and a commitment to continuous improvement through open, collaborative feedback.
What you’ll be doing Perform QC reviews of complaint cases based on the quality rubric, ensuring compliance with established guidelines. Provide constructive feedback to agents based on QC findings to support performance improvement. Feedback will be documented in written reports, and agents may need to set up meetings to discuss and clarify scores if needed. Assist in refining and updating the complaints review process, contributing feedback and suggestions for ongoing improvements.
Conduct root cause analysis (RCA) to identify trends and areas for process enhancements. Collaborate with cross-functional teams to improve the efficiency and effectiveness of complaints handling. Independently balance and prioritize multiple tasks to ensure timely and accurate completion of QC reviews. Be receptive to feedback from all levels and foster a collaborative environment that encourages open communication and continuous improvement.
Ensure compliance with global regulatory guidelines, including MiCA and CF8, across all complaint handling. Contribute to reporting and visualizations that highlight complaint trends and areas for process optimization. Support the troubleshooting and resolution of escalated and complex complaint cases, ensuring alignment with company standards. What we look for in you Minimum of 3 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on complaints handling, compliance, or regulatory matters.
Ability to work independently, manage multiple priorities, and balance tasks with minimal guidance. Strong analytical skills with the ability to perform root cause analysis and provide actionable insights. Comfortable providing feedback to agents and open to receiving feedback from peers and leadership. Exceptional communication skills to collaborate with cross-functional teams and present findings effectively.
Adaptability to thrive in a fast-paced, high-growth environment and adjust priorities as needed. Proven attention to detail, with a focus on accuracy and quality in QC reviews and reporting. Nice to have Experience in project management, analytics, or vendor management. Advanced degree in business, finance, or customer experience (CX).
Proficiency with tools such as Google apps, JIRA, and Salesforce Service Cloud.
Experience
collaborating with external outsource business partners. Position ID: P74727 #LI-Remote Equal Opportunity Commitment: Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.
For US applicants, you may view the Employee Rights and the Know Your Rights notices, and Coinbase participates in the E-Verify program where required by law. Coinbase is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact us at accommodations(at)coinbase.com. For screen reader accessibility, you can download and use a compatible screen reader.
Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, GDPR and CCPA may regulate the way we manage candidate data. Our full notice is available here. By submitting your application, you agree to our data processing terms. AI Disclosure: For select roles, Coinbase may pilot AI tools for initial screening interviews or transcript summarization.
A human recruiter will review responses to assess qualifications. These pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. If you need an accommodation due to disability, please contact accommodations. #J-18808-Ljbffr
