Multi-Unit Team Leader

Overview At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day... Joining us as a Multi-Unit Team Leader , you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll lead customer-centric teams to accelerate their seasonal tax business. You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in-person. Responsibilities Provide leadership over three H&R Block tax offices and lead customer-centric teams to accelerate seasonal tax business. Serve as frontline manager for leadership and development of associates; deliver outstanding client experiences; achieve office growth objectives for three offices. Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders. Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement. Assist DGM in recruiting and interviewing candidates for tax office associate positions. Conduct timely performance reviews and coordinate with the Associate Relations Center to resolve issues and address performance concerns. Build an engaging team environment across all offices by training and coaching associates, recognizing outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices. Travel between offices as required. Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment. Your Expertise People management experience with the demonstrated ability to grow and develop associates. Aptitude for growth plan execution and ability to lead toward a growth culture. Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision. Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs. Computer proficient with the ability to use MS Office. Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Schedule and Location Part-time schedule starting in the fall to prepare for the busy tax season. From January to April, transition to full-time, including evenings and weekends as needed. This role is in-person and not remote. Benefits Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support for you and your family. Discounts on everyday items and services. Medical coverage, 401(k) retirement savings plan, and Employee Stock Purchase Plan (ESPP). Additional benefits available through blockbenefits.com. The Community You Will Join We remain committed to building a Connected Culture — trust, care, and connections in how we work together, creating an environment where everyone feels safe to bring their authentic self to work and belongs as part of a larger team. We are recognized on Best Companies lists and value colleagues who help each other grow and support one another. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Pay The pay range for this position is $16.50 - $40.00 per hour. Local minimum wage laws apply. Eligibility for incentive compensation or other plans may apply. Notes Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. #J-18808-Ljbffr