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ADA Support Driver Supervisor

2 months ago

Palo Alto, United States Hallcon Full time
Hallcon is a mobility and infrastructure services company focused on turnkey solutions for clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies and more.
The Company provides essential transportation services including multi-mode operations, integrated command centers, electric vehicle (EV) infrastructure, technology, analytics and business intelligence, maintenance, cleaning, and rider experience measurement.
Shift: Part-Time; Weekends ONLY; 8 am - 1 pm or 12:30 pm - 9 pm
Key Highlights include:
• Innovative opportunities supporting critical clientele
• Dynamic, energetic, client-facing work environment
• Medical, dental, vision benefits, 401k
• Convenient Palo Alto location
Responsibilities:
• Provide on site support to ADA Disgo drivers and riders
• Assign Disgo Drivers to appropriate riders
• Enter Disgo rider request in TMS software
• Ensures that all drivers report on time, perform a complete and correct vehicle inspection
• Communicate any issues with Supervisor and escalate appropriately
• Oversees Drivers breaks and schedules relief Drivers as necessary
• Enforces all work rules, policies, and procedures and notifies Operations Manager whenever these rules or policies are violated.
• Operates ADA Golf Cart
• Assists passengers and their baggage/equipment with vehicle entry and exit
• Records trip activity via provided technology
• Ensures maintenance appointment minders are adhered to
• Ensures operational readiness of vehicle is maintained: vehicle interior exterior cleanliness, pleasant vehicle odor, amenities provided as appropriate etc.
• Other duties as assigned
Qualifications
• Must be at least 21 years of age.
• Exceptional customer service skills
• Experience working with disability accommodation
• Must be computer literate and have some experience with Microsoft Word and Excel
• Must be able to work various shifts (day, evening, nights, weekends) as required by the needs of the business. Flexible availability required.
• Read, write and speak English to the extent necessary in order to perform his/her essential responsibilities.
• Must poses good communication skills and be able to handle the public in a courteous non-hostile manner.
Training & Experience:
• Must have a valid Drivers License
• Must have previous 1 year driving experience

Hallcon is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.