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Receptionist (Medical)

4 months ago

Albuquerque, United States Careerbuilder-US Full time
  • Occasional travel to Grants - Mileage paid

  • Welcomes patients and visitors in person or on the telephone; answering or referring inquiries
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
  • Keeps patient appointments on schedule by notifying the provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
  • Ensures availability of treatment information by filing and retrieving patient records
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
  • Protects patients' rights by maintaining confidentiality of personal and financial information
  • Maintains operations by following policies and procedures; reporting needed changes
  • Contributes to team effort by accomplishing related results as needed.

Requirements:

bilingual (Spanish -or- Navajo) preferred

  • Multi-tasking
  • Flexibility
  • Telephone Skills
  • Experience with insurance verification in a medical office environment
  • Previous customer service experience
  • Bilingual or