Customer Solutions Specialist

3 weeks ago


Charlotte, United States Insight Global Full time

Duration: 6 month contract to hire

Location: Ballantyne/Charlotte, NC


THIRD SHIFT ONLY 11PM-10AM


Day to Day:

  • Deliver the highest level of customer satisfaction for all incoming support/repair call center
  • Build and preserve supportive working relationships with customers with a customer first attitude.
  • Execute customer voice network troubleshooting, repair and move/add/change support.
  • Identify, investigate and resolve chronic voice issues within the customer’s network.


Key Responsibilities:

Insight Global is seeking two Customer Solutions Center Technicians for one of our large telecommunications clients. Our client is seeking to add Tier 1 individuals to join their Customer Solutions Center team. As Tier 1, you will be responsible for troubleshooting, service restoral of supported equipment and services. Handle all voice related troubles not derived from core or data/internet issue through first call resolution. Provide Tier I support for data/internet/firewall related equipment and products. Will be supporting the MACD Service Delivery. You will complete customer requested moves, adds, changes and disconnects of communications related services (voice, data, internet) including ticket creation, switch/equipment provisioning/shipment and billing updates. As well as. Managing inbound and outbound calls to create and manage trouble tickets in accordance with departmental policies and procedures.


Must Haves:

  • 1+ year in Information Technology, Technical Support, or Troubleshooting Customer Service Experience
  • Call Service/ Call Center Experience
  • Excellent communication and customer service abilities- Customer First mentality
  • Strong problem-solving skills, time management skills, and ability to work independently


Pay rate: 16-23/hr


Exact compensation may vary based on several factors, including skills, experience, and education.


Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.



  • Charlotte, United States Vantage Concepts Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...


  • Charlotte, United States Vantage Concepts Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...


  • Charlotte, United States Vantage Concepts Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...


  • Charlotte, United States Vantage Concepts Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...


  • Charlotte, United States Insight Global Full time

    Duration: 6 month contract to hire Location: Ballantyne/Charlotte, NC THIRD SHIFT ONLY 11PM-10AM!!! Day to Day: Deliver the highest level of customer satisfaction for all incoming support/repair call center Build and preserve supportive working relationships with customers with a customer first attitude. Execute customer voice network troubleshooting,...


  • Charlotte, United States Insight Global Full time

    Duration: 6 month contract to hire Location: Ballantyne/Charlotte, NC While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. THIRD SHIFT ONLY 11PM-10AM!!! Day to Day: Deliver the highest level of customer satisfaction for all incoming support/repair call...


  • Charlotte, United States Insight Global Full time

    Duration: 6 month contract to hireLocation: Ballantyne/Charlotte, NCTHIRD SHIFT ONLY 11PM-10AM!!!Day to Day:Deliver the highest level of customer satisfaction for all incoming support/repair call centerBuild and preserve supportive working relationships with customers with a customer first attitude.Execute customer voice network troubleshooting, repair and...


  • Charlotte, United States AMMEGA Full time

    Summary The Customer Service Representative is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute and coordinate all work including technical matters related to customer service activities. Primary Responsibilities and...


  • Charlotte, United States Ammeraal Beltech Full time

    Summary Job Description The Customer Service Representative is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute and coordinate all work including technical matters related to customer service activities. Primary...


  • Charlotte, United States AMMEGA Full time

    Job DescriptionSummary The Customer Service Representative is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute and coordinate all work including technical matters related to customer service activities. Primary...

  • Sr Analyst

    3 weeks ago


    Charlotte, United States eCom Solutions, Inc. Full time

    Job Title: Sr Analyst/ Solution Specialist - Alation & MantaLocation: Charlotte, NC / Atlanta, GADuration: 12 MonthsRate: BOE Required skills:Drive the strategy for metadata management using Alation.Develop Data Lineage through Manta.Data Quality, Data Governance and Compliance using Alation Sr Analyst / Solution Specialist - Alation & Manta


  • Charlotte, United States MSC Full time

    Build a better career with MSC. Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and...


  • Charlotte, United States Guided Insurance Solutions Full time

    We are Guided Insurance Solutions, a Baldwin Group partner. We're not your run-of-the-mill insurance broker. And we're not bots or algorithms. We're real people striving to better serve and educate the world about the importance of good insurance coverage. We're passionate about helping customers make the right insurance decisions so that, no matter what...


  • Charlotte, United States Guided Insurance Solutions Full time

    We are Guided Insurance Solutions, a Baldwin Group partner. We're not your run-of-the-mill insurance broker. And we're not bots or algorithms. We're real people striving to better serve and educate the world about the importance of good insurance coverage. We're passionate about helping customers make the right insurance decisions so that, no matter what...


  • Charlotte, United States Lucid Bots Inc Full time

    Join our team as a full-time Customer Success Specialist at Lucid Bots, Inc. in Charlotte, NC. Be part of a dynamic company culture that is energetic, innovative, and customer focused. We are dedicated to delivering cutting-edge solutions through our state-of-the-art robotic products. Our team is passionate about helping our customers accomplish dull, dirty,...


  • Charlotte, United States Lucid Bots Inc Full time

    Join our team as a full-time Customer Success Specialist at Lucid Bots, Inc. in Charlotte, NC. Be part of a dynamic company culture that is energetic, innovative, and customer focused. We are dedicated to delivering cutting-edge solutions through our state-of-the-art robotic products. Our team is passionate about helping our customers accomplish dull, dirty,...


  • Charlotte, United States Lucid Bots Inc Full time

    Job DescriptionJob DescriptionJoin our team as a full-time Customer Success Specialist at Lucid Bots, Inc. in Charlotte, NC. Be part of a dynamic company culture that is energetic, innovative, and customer focused. We are dedicated to delivering cutting-edge solutions through our state-of-the-art robotic products. Our team is passionate about helping our...


  • Charlotte, United States Lucid Bots Inc Full time

    Job DescriptionJob DescriptionJoin our team as a full-time Customer Success Specialist at Lucid Bots, Inc. in Charlotte, NC. Be part of a dynamic company culture that is energetic, innovative, and customer focused. We are dedicated to delivering cutting-edge solutions through our state-of-the-art robotic products. Our team is passionate about helping our...


  • Charlotte, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...


  • Charlotte, United States Sunbelt Rentals Full time

    Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not Equipment Rental, Solutions, Equipment, Rental, Specialist, Sales Representative, Automotive