Strategic Account Manager

Enterprise Account ManagerThe mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, Spain, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.
Role OverviewAs an Enterprise Account Manager at Arkose Labs, you will drive revenue growth within our most strategic accounts. This role focuses on expanding relationships with Fortune 500 companies protecting themselves from sophisticated fraud and bot attacks. You'll navigate complex, technical sales cycles while partnering cross-functionally to deliver exceptional customer outcomes.

Key Responsibilities
Account Growth & ExpansionOwn and execute expansion strategy for assigned enterprise accounts ($500KARR)Identify and close upsell, cross-sell, and multi-product opportunitiesDrive enterprise-wide platform adoption across business units and geographiesBuild and execute multi-year strategic account plans targeting 30%net revenue retentionComplex Deal ManagementOrchestrate sophisticated sales cycles involving multiple stakeholders, business units, and decision makersNavigate enterprise procurement processes, security reviews, and legal negotiationsLead commercial discussions including pricing, contract structuring, and ROI justificationPartner with Solutions Engineering, Product, Legal, and Customer Success to advance dealsExecutive Relationship BuildingDevelop C-level relationships with CISOs, fraud leaders, and business unit executivesUnderstand customer strategic initiatives and business prioritiesPosition Arkose as a strategic partner, not a vendorConduct Executive Business Reviews demonstrating business impact and ROIPreferred QualificationsExperience selling to CISOs, fraud teams, or security organizationsBackground in SaaS or technical security solutionsKnowledge of MEDDPIC, Command of the Message, or similar methodologiesWhy Arkose Labs?At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, and more. We're not just a company; we're a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe. Why do top tech professionals choose Arkose Labs? Cutting-Edge Technology:Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients. Innovation and Excellence:We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment. Experienced Leadership:Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events. Ideal Size:We're structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas. Join us in shaping the future of technology. At Arkose Labs, you're not just an employee; you're part of a visionary team driving global change The most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snapchat, and Zilch. We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.
We value:People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
Team Work: We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one anotherCustomer Focus: We empathize with our customers and obsess about solving their problemsExecution: with precision, professionalism and urgencySecurity: It's the lens through which we implement our processes, procedures, and programsBenefits:Competitive salary Equity401k planRobust benefits package
- 85% medical, dental, vision coverage for employees and 75% for dependentsFlexible PTOLife insurance coverageShort and Long Term Disability Insurance paid by the companyGenerous nationwide parental leave policyAmazing discounts programWellbeing package