Field Service Technician

3 days ago

Burlington, United States Hemmersbach Full time

Role:


  • The ideal candidate will have experience working with HP servers, data centers, printers, and PCs.
  • You must be comfortable with long-distance driving, as this is a high-demand role that may vary depending on location.
  • Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided. This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client’s needs and the project’s scope.
  • Performing equipment installations, upgrades, and repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment.


Requirements:


  • A minimum of 2 years of experience in IT support, with a focus on HP Systems and Printers, HPE servers, storage, network equipment, Lenovo systems and enterprise-level projects.
  • Excellent customer service skills and a positive attitude, with strong communication skills, both written and verbal.
  • Driving licence
  • Experience in a customer-facing role, with a high school diploma or GED, required and an associate's degree in Computer Science or a related field preferred.
  • Willingness to drive 50-200 miles per day.
  • Experience working with enterprise-level IT infrastructure
  • Technical certifications such as A+ or Network+ are preferred.


Benefits:


  • Dental Insurance
  • Health Insurance
  • Internal career development
  • Job with purpose
  • Life Insurance
  • Mentor program
  • Sick leave payments
  • Trusted working hours


Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

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