Center Benefits Counselor

2 days ago


Columbia, United States KG Workforce Solutions, LLC Full time

KG Workforce Solutions, LLC is currently recruiting Center Benefits Counselors. These are contract to hire positions. The contract duration is 3-6 months with the intent of converting to permanent positions. The salary is $15/hr. There are no benefits provided while working contract. However, once perm, benefits are provided. These are onsite positions in NE Columbia. M-F, 8:30 am – 5:00 pm.


The Center Benefits Counselors will support the company, its sites, and clients via phone by answering questions/inquiries about supported programs and completing various applications for clients. The Counselors play a crucial role in ensuring client and partner satisfaction and maintaining the company’s reputation.


Essential functions:

  • Maintain a professional and respectful approaching in all interactions, offering a high level of customer service and embodying the values of our nonprofit organization
  • Work closely with the Contact Center Manager to report on contact center activities and issues
  • Adhere to all contact center policies and procedures to provide consistent, high-quality service, and work with the team to refine processes to enhance the customer experience as the opportunity arises
  • Maintain client confidentiality
  • Build and maintain positive relationships with partners, sites, clients, and agency staff
  • Utilize critical thinking skills to address client needs by identifying problems, researching alternative solutions, and applying effective resolutions


Required qualifications and experience:

  • High school diploma or equivalent
  • Minimum of six (6) months call center experience
  • Proficiency in customer service, demonstrating excellent communication and problem-solving skills
  • Familiarity with answering multi-line phone systems
  • Ability to handle high call volumes and provide accurate information to callers
  • Strong listening skills, professional and courteous phone manner
  • Ability to work within a team and contribute to achieving team goals
  • Flexibility to work various shifts, including evenings and weekends if required
  • Basic computer skills and ability to learn new software quickly


Preferred qualifications and experience:

  • Thrives in diverse environments, comfortable working with people from various socio-economic backgrounds
  • Nonprofit experience
  • Bilingual experience is beneficial
  • Consistently displays proficient technological aptitude
  • Uses Word, Excel, PowerPoint, and other technological tools as well as conducts internet navigation and research to assist consumers
  • Attend meetings, webinars, conferences, and training refresher courses, as requested
  • Displays strong attention to detail
  • Possesses problem solving, analytical and organizational skills
  • Displays ability to work cooperatively in a team environment and be a self-starter

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