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Lead Security Service Technician

5 months ago

Matthews, United States Jobot Full time
Lead Security / Access Control / CCTV Technician (Must be able to Program and Troubleshoot)

This Jobot Job is hosted by: David Rocha
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $25 - $40 per hour

A bit about us:

With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Why join us?

Company Holidays and Paid Time Off
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan
Corporate Social Responsibility Day
And much more

Job Details
  • Acts as our customers best service provider at all times thereby ensuring that were the customers first choice for service. Takes ownership of

onsite projects including safety, quality and performance.
  • Installs, programs, tests, troubleshoots, repairs, and services a variety of systems and equipment which may include security, intrusion, and life

safety, with guidance as needed. Colleague interface for the provision of technical support and training for the customer, and as such, is
accountable
for maximizing customer satisfaction. Refers more complex issues to higher level colleagues.
  • Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted. May require

assistance with more complex specifications. Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of
electronics and using standard test instruments and hand tools.
  • Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes routine programs

for systems.
  • Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
  • May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database

management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
  • Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
  • Performs all work in accordance with Federal, State, and local regulations, as well as company health and safety policies and procedures.
  • May advise management regarding customer satisfaction, product performance, installation techniques and standards, as well as suggestions for

product improvements. May participate or assist with developing customer presentations or similar new business development activities.
  • Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development,

start-up, certification testing, customer training, close-out documentation, and on-going technical support, etc.
  • Works closely with the Service Supervisor, Field Project Manager, and/or Service Coordinator, to assist with overall coordination of specific

projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve
customer satisfaction.
  • Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to

minimize impact and to control deviations from estimated costs and project deadlines.
  • Performs other duties and responsibilities as requested or required.

What You'll Need

  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the

customer without being prompted.
  • Solid technical skills and experience in electronic security and intrusion systems.
  • Solid programming skills and proven ability to troubleshoot problems and look for solutions.
  • To be a self-starter and work well with minimal supervision.
  • Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw,

crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance,
voltage, etc.).
  • Strong verbal, written and interpersonal communication skills.
  • Solid organizational skills and the ability to handle multiple projects simultaneously.
  • Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications.
  • A valid drivers license with a clean driving record.
  • Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.


Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.