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Receptionist
4 months ago
Remote/Hybrid/In-person: In Person
Location: 400 S Hope St 25th floor, Los Angeles, CA 90071, United States
Assignment Duration: 3 month temp to hire
Potential to convert to FTE, If so, what rate: Yes
Hours: Could be any 5 days between Monday-Saturday Could be any 8 hours from 8-8pm (40 hour work week) (EXAMPLE: Monday: 10-6 Tuesday: 8-5 Wednesday: Off Thursday 12-8 Friday: 10-6 Saturday: 8-5)
Overview: The individual in this role will support a concierge desk that operates 365 days per year, including weekends and holiday shifts as needed. They will provide personal services to visitors and office tenants and offer comprehensive administrative support.
Responsibilities:
- Support a concierge desk, including weekend and holiday shifts.
- Provide personal services: transportation & travel arrangements, wayfinding, parking validations, reception services, specialized amenities, meal/activity reservations, guest and administrative support.
- Assist with administrative tasks, shipping, catering/events planning, car detailing, laundry/dry-cleaning services, gift/package orders, and other services.
- Greet visitors warmly and professionally. Answer phones in a friendly, professional manner.
- Maintain accurate records and logs of service requests and visitor requests.
- Respond promptly with accurate information. Arrange and confirm recreational, dining, and business activities.
- Maintain a file of services, including transportation sources, accommodations, and referral contacts.
- Serve as the point-of-contact for the facilities team.
- Follow security and emergency procedures, respond to emergency situations calmly and efficiently, summon appropriate assistance, and make notifications as required.
Requirements:
- Prior customer service experience required.
- Ability to comprehend and interpret instructions, short correspondence, and memos; ask clarifying questions to ensure understanding.
- Ability to write routine reports and correspondence; respond to common inquiries or complaints.
- Good organizational and strong problem-solving skills; highly adaptable and flexible.
- Warm, engaging demeanor; able to assess circumstances, empathize, and offer help.
- High level of attention to detail; strong interpersonal skills.
- Ability to calculate simple figures such as percentages.
- Ability to understand and carry out general instructions; solve problems in standard situations; basic analytical skills required.
- Ability to work flexible schedules based on office needs.
Nice to Have Skills:
- Proficiency in Outlook, Word, Excel, PowerPoint.
Years of Experience:
- Minimum of 1 year of front desk, concierge, customer service, or other hospitality experience preferred.
Education:
- HS Diploma or GED required; Bachelor's degree or professional hospitality accreditations preferred.
Software Skills:
- Proficiency in MS Office.
