Cloud DevOps Support Engineer

3 weeks ago

Atlanta, United States Falcon Smart IT (FalconSmartIT) Full time

Job Title: Cloud DevOps Support Engineer

Location: Remote/Night Shift (Atlanta, GA /Dallas, TX )

Job Type: Contract



Job Description

:Overview

:We are seeking a highly skilled Cloud Engineer and help us manage and enhance our cloud infrastructure and services


.
Must Have Skills

–Cloud Support: 8+ Yea

rscloud security principles, and DNS management: 5+ Yea

rsCloud Monitoring Tools 8+ Yea


rs
Good To H


ave
managing production Kubernetes clusters: 5+ Y


ears
Mandatory if Appli


cable
Domain Experience (If any) – Telecom Preferred but not man

datoryMust have Certifications – Certifications on public cloud (eg:- AWS Certified Solutions Architect, Azure Administrator) will be advant



ageous

Responsib

ilities:• Oversee and optimize AWS and Azure cloud infrastructure and services to ensure peak performance, reliability, and cost eff

iciency.• Continuously monitor system performance, proactively identifying areas for improvement, possibility of issues and implementing so

lutions.• Partner with development teams and product teams to address cloud-related issues, providing technical support and g

uidance.• Assist in establishing cloud security protocols, managing access controls, and addressing network-level requirements and c

oncerns.• Administer internal DNS records (Active Directory and Route53), ensuring timely updates based on user requests and operationa

l needs.• Ensure the stability and availability of cloud platforms through regular monitoring and proactive incident man

agement.• Quickly troubleshoot and resolve cloud-related incidents, serving as a key point of contact for esca

lations.• Own cloud platform issues, collaborating with AWS Enterprise Support to secure resolutions, root cause analyses, and permanen

t fixes.• Stay informed on the latest cloud technologies and industry trends to drive innovation and impr

ovement.• Provide support to application teams, ensuring adherence to cloud compliance standards and best pr

actices.• Deliver real-time support during critical client events, such as new product introductions, ensuring seamless ope

rations.• Participate in a rotational on-call support schedule, addressing urgent issues as the

y arise.• Manage primary support for container technologies, including Kubernetes, facilitating deployment and management pr


ocesses.
Qualif


ications:
• Bachelor’s degree in computer science, Engineering, or a rela

ted field.• Proven experience as a Lead Cloud Engineer, managing large-scale production environments in AWS

and Azure.• In-depth knowledge of AWS and Azure services, along with best practices for cloud architecture and

deployment• Understanding of Google Cloud Platform and its services, with the ability to integrate them

as needed.• Strong grasp of networking concepts, cloud security principles, and DNS m

anagement.• Proficient in both Linux and Windows operatin

g systems.• Experience in managing production Kubernetes clusters is a signifi

cant plus.• Excellent verbal and written communication skills, with the ability to articulate technical concepts clearly to cross-functio

nal teams.• Strong individual contributor as well as a team player, who thrives in collaborative environments, demonstrating ownership and accountability

for tasks.• Familiarity with automation tools and a mindset geared towards process improvement will be ad

vantageous• Exceptional troubleshooting and problem-solving skills, with a strong analytical

approach.• A customer-focused approach to problem resolution, ensuring that solutions meet user needs and enhance sat

isfaction.• Certifications on public cloud (eg:- AWS Certified Solutions Architect, Azure Administrator) will be ad


vantageous

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