Desktop Support Technician
Found in: Appcast US C2 - 2 weeks ago
Role: Desktop Support Technician
Duration: 6 month contract to hire
Pay rate: $25-35
Location: onsite in PHX AZ
Must Haves:
* 3+ years of experience working in a Desktop Support Role -- preferably in an enterprise environment
* SME with Windows 10 and Windows 11
* Experience working off a ticketing system
* Experience with Mobile Device Management (MDM) -- preferably with InTune
* Strong customer service skills
* Experience with Active Directory
* Experience with SCCM
* Office 365 experience
Pluses:
* VOIP Experience
* Telecom experience with Avaya
* Azure experience
* Experience with Duo for 2 factor authentication
* Experience with Cisco AnyConnect (VPN)
Job Description
An employer in Phoenix is looking for a Desktop Support Technician to join their team. This individual will be a part of a 9 person team supporting 3,000-4,000 internal users on a daily basis. They will be responsible for maintaining, troubleshooting, documenting, and repairing desktop systems, hardware, and software. The Desktop Support Technician will be responsible for 10-25 tickets daily, will be conducting both inbound and outbound calls, and required to travel to various clinics/sites when necessary.
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