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Systems Administrator
4 weeks ago
Contract to hire - Citizen and EAD Candidates Only .
Top items:
1) Knowledge of SmartComm software
2) Experience supporting SmartComm; (SharePoint, and/or FileNet ARE A PLUS).
3) Administrator background, knowing various systems.
4) Self starter, motivated, doesn't need to wait for direction.
Experience level: Open to a Jr Level if they have drive and initiative; 1-2 years experience, preferably 2.
Location: Local; after 60 days of onsite, can move to hybrid twice a week; Use this time to get to know team and organization, can achieve this by being onsite.
REQUIRED:
SmartCOMM is the technology this position is needed for, SharePoint and FileNet knowledge would be a plus, but there will be otherwise be an opportunity to cross-train.
Project:
SmartComm (is a cloud-based CCM software within the Conversation Cloud and enables enterprises to deliver personalized customer communications throughout the entire customer experience.)
Design & Build
· System Integration
· Develop process to collect all content in Azure BLOB Storage.
· Define, evaluate and design one of two options for integrating content from Azure BLOB. Storage into Content Management platform.
· Work with architecture and 3rd party vendors to design, develop and implement integrations.
Run & Support
· Manage System availability and SLA Reporting
· Establish a monitoring practice that insures SmartComm meets their contractual SLA.
· Relay any scheduled maintenance from SAAS vendor to IT business teams.
· Monitor and report usage metrics and budgeted allotments.
· Service Operations
· Define and audit user entitlements (users who have access to SmartComm portals).
· Responsible for relaying technical changes between SmartComm and FBFS.
· Overseeing Scheduling and ad-hoc job requests.
· Extend nightly batch process into OMC for visibility and job escalation.
· Monitoring inbound jobs and outbound jobs to insure they are in sync.
· Relay SmartComm processing errors to FBFS staff and manage escalation via OMC process.
· Manage access to temporary BLOB storage.
· Manage retention of temporary BLOB storage.
· Monitor other 3rd party integration points ie….print vendors.
· Facilitate 2nd level troubleshooting between SmartComm and FBFS staff.
Continuous Improvements
· Monitor and trend form usage and establish an audit and retention practice.
· Manage SmartComm release schedule and communicate changes to business units.
· Review of internal integration with FBL teams.
· Review of external integrations with 3rd party IT teams.
· Maintain SmartComm documentation and engagement rules and standards.
REQUIREMENTS:
· College degree or equivalent plus 2 years relevant experience required. MIS or computer science related degree preferred.
· 1 to 2 years of experience supporting shared infrastructure in an enterprise consisting of multiple business units.
· In-depth skills supporting one or more of the following key enterprise infrastructure services or technology platforms: data networks, application computing platforms, storage area
networks, data base system infrastructures, middleware technologies, security infrastructure technologies, and or document management technology.
· Must have analytical and problem solving skills, logical information organization skills.
· Ability to conceptualize potential, new, or changed infrastructure solution designs to satisfy changing business requirements.
· Must be able to work independently as well as in a team environment.
· Maintain knowledge and skills current in alignment with industry technology developments.
· SharePoint and FileNet knowledge would be a plus
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