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Director of Online Student Success

4 months ago

Kansas City, United States Concorde Career Colleges, Inc. Full time
Overview

**This is a Remote Position**

Position Summary

The Director of Online Student Success partners with Admissions and Academics to create and implement highly effective student success practices. This role prioritizes the student journey, meticulously planning the student experience, establishing a scalable, high-touch support system which includes effective handling of student complaints. This position provides leadership and vision to the student support team, including Online Success Coaches and Online Graduate Employment Specialists. This position is responsible for new student satisfaction, student satisfaction, retention, re-entries, and placement.


All Concorde associates are required to display professionalism and uphold Concorde’s Mission and the core values of respect for the individual, integrity, teamwork, customer service, and achievement.

Responsibilities

Principal Accountabilities & Deliverables

  • Develop and implement a comprehensive plan for the Online Student Affairs team that is steeped in current models and best practices, is aligned to institutional mission and goals, and supports growth with integrity.

  • Serve as a member of the Online Campus senior management leadership team and fosters a collaborative and inclusive team environment that promotes professional growth and development.

  • Identify goals and priorities, guide the team towards achievement of objectives, reward accomplishments, and build a pipeline of talent for professional growth and advancement.

  • Stay current with trends and best practices in online student affairs – provide leadership development and training for Concorde’s Online Success Coaches ensuring the application of best practices in support of a quality online student experience.

  • Ensure the delivery of high-quality student support services, including online orientation, onboarding, counseling, career services, etc. – collaborate closely with other Online Campus team members to resolve student complaints professionally and to satisfactory conclusion.

  • Collaborate closely with other departments to develop and implement strategies to enhance student retention and engagement and monitor and assess student satisfaction, using data to inform improvements to the student experience.

  • Lead efforts to support students facing personal, academic, or financial crises – advocate for the needs and concerns of online students ensuring equitable access to resources and services.

  • Promote a sense of community among online students through virtual engagement initiatives –champion diversity, equity, and inclusion initiatives, ensuring that online student services are accessible and inclusive.

  • Develop purposeful relationships with the health care communities that align with Online students’ locales to increase brand awareness, job leads, and externship sites.

  • Continuously assess the effectiveness of Student Affairs services and programs, using data and feedback to drive improvements

  • Implement best practices and innovative approaches to enhance the online student experience

  • Maintain clear and effective communication with online students, providing timely information about services, resources, and important updates.

  • Collaborate closely with other departments to design a seamless virtual student experience for online students as they transition across functional areas.

  • Provide Concorde campuses support and resources in support of online students.

  • Ensure all Student Affairs operations comply with accreditation and regulatory standards

  • Establish/maintain a high-performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics.

  • Recognizes and rewards employee contributions and achievements.

  • Other duties as assigned.

Qualifications

Education /Experience

  • Bachelor’s degree in Education, Business Administration, Human Sciences, Students Affairs or related field (required): Master’s degree (preferred)
  • Minimum four (4) years of experience in higher education with experience in Student Affairs, Student Services, Graduate Employment/Career Services or Education Management (required)
  • Minimum three (3) years in a position serving online students (required)
  • Minimum three (3) years of leadership experience (required)Experience with coaching and development (preferred)

Skills

  • Strong analytical and data-drive decision-making skills
  • Excellent interpersonal, communication, and collaboration skills for remote teams
  • Strong leadership skills that foster collaboration and innovation and guides a team to success
  • Strategic thinker, capable of developing and implementing strategies that align with institutional goals and lead to excellent outcomes
  • Strong interpersonal skills to build relationships and foster a positive work environment
  • Ensures accuracy and thoroughness in all aspects of program management and isn’t afraid to roll-up sleeves and work on details alongside the team
  • Demonstrated knowledge of current research and best practices in supporting distance education students
  • Proven track record of developing and implementing successful online student success and retention initiatives
  • Anticipate, and proactively address, future trends in online education

Abilities

  • Apply creative and innovative thought for new ways of supporting students that prepare students for the rigors of an online educational experience and create a sense of belonging
  • Adapt to rapidly changing educational landscapes and technological advancements
  • Function in flexible and adaptable work schedules
  • Ability to withstand frequent/continuous video-on virtual meetings
  • Able and willing to:
    • Communicate, think, learn, and reason
    • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
    • Safely ambulate and/or maneuver when on-site at Company locations
    • Demonstrate and utilize active listening, inductive reasoning, information ordering and category Flexibility
  •  Use good judgment, problem-solving and decision-making skills
  • Maintain confidentiality and manage sensitive information with discretion
  • Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
  • Ability to gain, understand and apply information and data as it relates essential functions of the position
  • Foster long-term relationships with stakeholders

Work Environment

  • Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
  • This position is designated as:
    • Remote or hybrid (remote and onsite); Employees must meet minimum technical standards for eligibility and participation. Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures.
  • Local or Overnight travel up to 10%

                    **Compensation for this role is between $93k-117k/year**

Equal Opportunity/Affirmative Action Employer

Concorde Career Colleges is a proud Equal Opportunity and Affirmative Action Employer. All qualified applicants, regardless of race, color, genetic information, national origin, religion or belief, sex, affectional or sexual orientation, gender identity or expression, immigration status, ancestry, age, marital status, disability, or protected veteran status, are encouraged to apply and will receive equal consideration based on merit, qualifications, and business need.