Director of Ancillary Services

1 month ago

Fresno, United States Fresno PACE by Innovative Integrated Health Full time

Who We Are

Are you interested in working for an organization whose mission is to enable frail, underserved, and multicultural senior communities to live independently at home and in their communities, for as long as possible?

Fresno Program of All-Inclusive Care for the Elderly (PACE) is dedicated to providing its participants with comprehensive health and social supports that are proven to effectively manage chronic conditions and to reduce the risk for premature institutionalization. PACE staff are leaders in the “aging in place” industry and we have had the honor of serving Fresno, Bakersfield and Orange County seniors and their families/caregivers.

Job Summary

The Director of Ancillary Services is responsible for the planning, organization, administration, policy implementation, and on-going evaluation of the ancillary services associated with the PACE program.


Essential Job Functions

Duties include, but are not limited to:

· Develops workflows, strategies, and special projects to meet participant care needs.

· Fosters a continuous improvement culture.

· Responsible for service implementation, evaluation, and process improvement activities related to clinical and administrative

operations.

· Develops and directs process workflows to ensure that appropriate personnel perform their functions within the organization.

· Establishes benchmarks for performance, holding teams accountable for outcomes and performance improvement.

· Assumes leadership for Medical Records, Guest Services, Scheduling, Participant (PTP) Services, and Durable Medical Equipment

(DME) across all sites.

· Oversees shipping/receiving/and inventory at the Fresno location. .

· Ensures that all operational practices are aligned with Centers of Medicare and Medicaid Services (CMS) and Department of

Health Care Services (DHCS) governing regulations.

· Ensures that decisions regarding medical, social, and supportive services are met based on assessed needs.

· Assures the successful operational, financial and clinical development of the PACE program.

· Assumes leadership role in PACE strategic planning and establishment of short-term and long-term goals.

· Regularly collaborates with other directors as part of a team focused on standardization of processes.

· Ensures that the job responsibilities of all direct reports are defined and understood.

· Protects privacy and maintains confidentiality of employees, participants and sensitive organization information.

· Promotes workplace behavior aligned with organizational core values that include honesty and integrity, respect,

encouragement, quality care and patient-centeredness.

· Monitors compliance with care plan assessments and related activities; implementing immediate corrective action as necessary.

· Monitors for compliance with participant Service Delivery Requests, implementing immediate corrective action as necessary.

· Directs daily workflow and follow-through related to participant grievances and appeals.

· Participation on various clinical, administrative and leadership committees.

· Responsible for maintaining confidentiality and providing excellent customer service to program enrollees, their families or

designated representative.

· Attend and participate in staff meetings, in-services, projects, and committees as assigned.

· Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.

· Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.

· Be flexible in schedule of hours worked.

· May be required to use personal vehicle, if applicable. If using a personal vehicle, a valid California Driver’s License is required.



Requirements


Knowledge, Skills and Abilities

· Proficient knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook).

· Knowledge of general office procedures, equipment and filing systems.

· Ability to communicate effectively, both orally and in writing.

· Ability to quickly learn department policies, procedures, goals, and services.

· Skill: Attention to detail and accuracy.

· Ability to change priorities regularly.


Working Conditions and Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to access all areas of the center throughout the workday.

· Ability to lift a minimum of 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain

assistance of another employee when attempting to lift or transfer objects over 50 pounds.

· Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements,

occasional bending, reaching forward and overhead; squatting and kneeling.

· Ability to communicate verbally with an excellent comprehension of the English language.

· Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment.


Experience

· A minimum of five (5) years in health care organization

· Three (3) years of management experience, preferably in a geriatric care setting.

· A minimum of one (1) year of experience working with the frail or elderly population is preferred.

· Knowledge of the physical, mental, and social needs of the elderly, particularly in home and community-based services, and the

interdisciplinary team model.

· Working knowledge of health care delivery and financing systems, including Medicaid, Medicare, waiver programs, prospective

payment systems, and Health management organizations.

· Ability to effectively organize, plan and delegate responsibilities

· Demonstrated skills in leadership and decision-making

· Demonstrated effective oral and written communication skills.

· Working knowledge of the budgeting process and sound fiscal management.

· Must comply with agency health screening and immunization requirements

· Working knowledge of the PACE Regulations and all other Regulatory requirements preferred.

· Working knowledge of the State’s healthcare system, including local health care and aging networks.

· Working knowledge of quality improvement and care management systems.

· Ability to apply creative problem-solving skills to complex issues.

· Working knowledge of spreadsheets, databases, word processing, and Electronic Health Records.


Education and Certification

· Associate’s Degree Preferred

· Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant

contact.


Core Values

· Respect at the core of our interactions.

· Honesty and Integrity with every endeavor

· Patient – Centered care aligned with participant values, beliefs, and preferences.

· Encouragement that motivates and empowers others to be the best they can be.

· Quality Care that is efficient, transformative and innovative.

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