Director of Ancillary Services

2 weeks ago


Fresno, California, United States Fresno PACE by Innovative Integrated Health Full time
Job Summary

The Director of Ancillary Services is a key leadership position responsible for overseeing the planning, organization, and administration of ancillary services associated with the PACE program. This role requires a strong understanding of healthcare operations, geriatric care, and program management.

Key Responsibilities
  • Develop and implement workflows, strategies, and special projects to meet participant care needs.
  • Foster a culture of continuous improvement and quality care.
  • Oversee service implementation, evaluation, and process improvement activities related to clinical and administrative operations.
  • Establish benchmarks for performance and hold teams accountable for outcomes and performance improvement.
  • Assume leadership for Medical Records, Guest Services, Scheduling, Participant Services, and Durable Medical Equipment across all sites.
  • Ensure compliance with Centers of Medicare and Medicaid Services (CMS) and Department of Health Care Services (DHCS) governing regulations.
  • Collaborate with other directors to standardize processes and achieve program goals.
Requirements
  • Minimum of five years in healthcare organization experience.
  • Three years of management experience, preferably in a geriatric care setting.
  • Knowledge of the physical, mental, and social needs of the elderly, particularly in home and community-based services, and the interdisciplinary team model.
  • Working knowledge of healthcare delivery and financing systems, including Medicaid, Medicare, waiver programs, prospective payment systems, and Health Management Organizations.
  • Ability to effectively organize, plan, and delegate responsibilities.
  • Demonstrated skills in leadership and decision-making.
  • Effective oral and written communication skills.
  • Working knowledge of the budgeting process and sound fiscal management.
Core Values
  • Respect at the core of our interactions.
  • Honesty and Integrity with every endeavor.
  • Patient-centered care aligned with participant values, beliefs, and preferences.
  • Encouragement that motivates and empowers others to be the best they can be.
  • Quality Care that is efficient, transformative, and innovative.


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