IT Support Specialist

3 weeks ago

Eden Prairie, United States On-Demand Group Full time

Job Title: IT Support Technician

Duration: 6 months contract to start

Location: Onsite(Eden Prairie, MN)

Position Summary

The Senior IT Site Technician is responsible for providing end user and Corporate IT support in the following areas: software/hardware peripherals, network, telephony, data communication technologies, servers and workstation configuration. Assists with troubleshooting client/server environments. Implements company standard infrastructure and provide support for system upgrades and migrations. Supports IT site leaders/managers in delivering technical services and solutions to assigned facility. Provides primary and/or secondary support for site specific business applications. The Senior IT Site Technician has increased autonomy to work directly with vendors; researches and delivers best practices and solutions; and serves in leadership roles with various projects.

Duties

60% End User Technical Support (Skilled)

  • support for PCs, telephone system, printers, copiers, network and all other IT equipment (a basic understanding of networking and IP Telephony is required).
  • support for facility security systems including security cameras and badge access software/hardware.
  • full frontline support along with full rights to System Center Configuration Manager (SCCM) and participates in building images.
  • support for all facility audio/visual equipment.
  • infrastructure security including operating system, security patches, and virus defense. Remediates missing system patches and updates.
  • and logs Service Desk tickets, providing phone and hands-on support to company’s employees.
  • Service Desk tickets requesting new access/equipment for customers in accordance with Service Desk policies.
  • system hardware installations/relocations as required utilizing company’s approved installation methods. 35% Infrastructure Support
  • folders, passwords, and user accounts through Active Directory
  • equipment and desktop peripherals
  • backend processes (Verify backups, making folders, active directory maintenance)
  • participation in upgrade processes(i.e. server software) - patching process (PCs and Servers)
  • support for account administration and auditing for user accounts in active directory, Exchange, AS400, and various other applications. 5% Project Management
  • and presents new hardware/software solutions. Works under more autonomy, less direct supervision. Develops effective relationships with Site users and Corporate IT partners. Starts to take on projects and some ownership

Required Experience

  • Degree required or 6+ years of experience
  • of 3-5 years experience with IT Helpdesk/Service Desk.
  • years of experience with Server (backups, applications).
  • networking and telephony. experience
  • advanced troubleshooting skills (Desktop, Server).
  • experience and partnership.
  • manufacturing experience and knowledge preferred.
  • project management experience preferred.

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