Field Specialist, Field Services Support

6 days ago

Knoxville, United States Ricoh USA, Inc. Full time

The Field Specialist is responsible for servicing and repairing a variety of office equipment at customer locations within a specific geographic area. This role may also involve Team Lead or Coordinator responsibilities. Candidates are required to have at least one Industry Certification.


Primary Responsibilities

  • Specializes in servicing and repairing complex office products.
  • Manages territory, inventory, and customer relationships.
  • Provides 2nd level technical support to other technicians.
  • Drives revenue-generating opportunities through various leads.
  • Works with minimal supervision while demonstrating technical expertise.
  • Performs diagnostics, installations, and repairs on office equipment.
  • Conducts on-the-job training for new and experienced technicians.
  • Maintains productive customer relationships and ensures high levels of customer satisfaction.
  • Completes administrative tasks accurately and in a timely manner.
  • Handles difficult customer situations and serves as a communication link for unresolved technical issues.


Required Experience

  • Typically requires 3+ years of related experience, including at least 2 years as a Technology Service Consultant I.
  • One Industry Certification is required, along with sustained performance levels over at least 2 years.
  • Valid state driver's license and minimum auto insurance coverage are required for extensive travel.


Required Education

  • Completion of a technical school program is preferred.


Working Conditions

  • The position typically involves working in an office environment with adequate lighting, ventilation, and normal temperature ranges.
  • Extensive daily travel by automobile is required, and walking within urban areas may also be necessary.
  • Regular exposure to conditions that could result in minor cuts and burns; frequent exposure to chemical solvents and cleaners.
  • Shift work, overtime, and on-call duties may be required.


About the Company


Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a group of information seekers and customer-obsessed collaborators dedicated to delivering services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us in driving high-performance teams and our commitment to excellence. At Ricoh, your contributions will help shape the future of our industry.

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