Vendor Relations Specialist

4 days ago


St Louis County, United States SBS Creatix Full time

Vendor Relations Specialist


3-6 month contract to hire position.

Sorry no C2C or sponsorship offered.


Primary Function

  • Manages relationships between MTS and external vendors.
  • Administers contracts with hardware and software vendors.
  • Gathers and disseminates marketplace insights (beyond just technology), serving as a knowledge resource for the organization.
  • Provides guidance on technology vendors, offerings, and options.
  • May engage with vendors to resolve escalated issues and plan for upcoming software releases.


Key Capabilities

  • Resolves complaints, adjusts services, or corrects mistakes related to specific products, services, or issues.
  • Monitors vendor performance and progress based on complex statements of work.
  • Manages statements of work for contracted labor.
  • May conduct basic negotiations with established vendors.
  • Demonstrates a strong understanding of core IT concepts and tools within a specific team or function.
  • Applies knowledge to contribute to moderately complex IT tasks within a designated department.


Characteristics


  • Problem Solving / Resolution: Identifies and documents problems, escalating when needed. Uses expertise in a specific IT segment to address common issues and opportunities.
  • Business Acumen: Understands the broader business context at Mercy and the impact of technology decisions on business outcomes.
  • Interpersonal Interactions: Adapts communication style to explain, demonstrate, and reinforce complex subjects effectively.
  • Project Management: Collaborates with project managers to define tasks, delegate responsibilities, and track progress. Identifies challenges and proposes solutions.
  • Resource Estimation: Estimates effort for small, simpler project requirements.
  • Customer Relationship Management: Takes responsibility for meeting customer needs through direct action or by facilitating a smooth handoff. Independently interacts with customer subject matter experts.



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