Vendor Relations Specialist
4 days ago
Vendor Relations Specialist
3-6 month contract to hire position.
Sorry no C2C or sponsorship offered.
Primary Function
- Manages relationships between MTS and external vendors.
- Administers contracts with hardware and software vendors.
- Gathers and disseminates marketplace insights (beyond just technology), serving as a knowledge resource for the organization.
- Provides guidance on technology vendors, offerings, and options.
- May engage with vendors to resolve escalated issues and plan for upcoming software releases.
Key Capabilities
- Resolves complaints, adjusts services, or corrects mistakes related to specific products, services, or issues.
- Monitors vendor performance and progress based on complex statements of work.
- Manages statements of work for contracted labor.
- May conduct basic negotiations with established vendors.
- Demonstrates a strong understanding of core IT concepts and tools within a specific team or function.
- Applies knowledge to contribute to moderately complex IT tasks within a designated department.
Characteristics
- Problem Solving / Resolution: Identifies and documents problems, escalating when needed. Uses expertise in a specific IT segment to address common issues and opportunities.
- Business Acumen: Understands the broader business context at Mercy and the impact of technology decisions on business outcomes.
- Interpersonal Interactions: Adapts communication style to explain, demonstrate, and reinforce complex subjects effectively.
- Project Management: Collaborates with project managers to define tasks, delegate responsibilities, and track progress. Identifies challenges and proposes solutions.
- Resource Estimation: Estimates effort for small, simpler project requirements.
- Customer Relationship Management: Takes responsibility for meeting customer needs through direct action or by facilitating a smooth handoff. Independently interacts with customer subject matter experts.
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