Commercial Sales Consultant

3 months ago

Springfield, United States Pella Corporation Full time

Position Overview:

The Commercial Sales Consultant is responsible for building the Pella brand within the commercial industry as their premier choice for window and door solutions. Achieve individual sales goals through a confident presentation of unique perspectives on how their customers can grow their business using Pella product offerings. Provide profitable market solutions, technical expertise, and partnership by understanding customer needs and developing business-partner relationships with architects, builders, contractors, developers, property managers, and commercial organizations. Proactively originates new customer relationships through networking, referrals and face-to-face meetings. Help customers grow their business and offer a single point of contact for their ongoing needs. Continually strives for 100% “Very Satisfied” customers, growth as measured by market share/net sales and profitability.


The Commercial Sales Consultant’s (CSC) primary duty is outside sales within their assigned market. The CSC is required to:

  • Spend over 50% of their time developing new business through prospecting activities, as well as generating account growth with planned quality meetings
  • Expected work hours are to mirror the schedule of our current and potential customers, including evenings as necessitated by project or after-hours social networking events.


Responsibilities/Accountabilities:

Prospecting and securing new business towards achieving individual sales and customer satisfaction goals and objectives.

  • Generating growth within existing accounts by creating trust and developing long standing partnerships that promote the Pella brand.
  • Actively network and represent Pella at commercial association meetings, professional groups’ invitations, and/or builder home shows to discuss and/or position Pella products for specification in building plans.
  • Engaging in a consultative sales approach to recommend the fenestration solutions that influences the buying needs of the customer.
  • Leveraging other Pella team members/departments to assist with specific product requirements.
  • Ensuring quotes and orders are accurate and in accordance with company process.
  • Responding to customer concerns and coordinating resources to resolve issues while striving for first-time resolution.
  • Maintaining an exceptional level of expertise on products/services relating to Pella’s customers while staying abreast of the competitive landscape and commercial building codes.
  • Educating customers on manufacturer installation guidelines and selling them on the benefits of Pella handling the installation process from measuring of openings to ensure accuracy of product ordering and ensuring proper installation applications for warranty purposes.
  • Thanking clients and encourage a continuing business partnership by acting as their central point of contact with Pella.
  • Collaborating with Operations teams to ensure successful after sale service requirements and
  • Interacting with Account Receivable department to address any potential billing/payment issues.


Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience

  • Bachelor’s degree (BA) from four-year college or university, or one to two years related experience and/or training, or equivalent combination of education and experience. Individual’s motor vehicle record must also comply with company requirements. Must have the ability to manage multiple-tasks in an environment of constant interruptions and be able to prioritize responsibilities. Prior experience in customer service is essential.


Language and Communication Skills

  • Ability to effectively present information in verbal or written form and respond to questions from groups of managers, clients, customers, and the general public. This position does not require you to be fluent in any foreign language.


Professional Skills

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be proactive, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.


Computer Skills

  • Proficient in using Microsoft Word, Excel, and PowerPoint, and Outlook. Ability to learn Salesforce and all Pella Corporation software systems.


Mathematical Skills

  • Ability to compile and decipher information in a spreadsheet format. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.

Reasoning Ability

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written, oral, diagram or schedule form and deal with several abstract and concrete variables.


Physical demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and occasionally team lift 50+ pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level of this job is typically moderate.

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