Solutions Architect

5 days ago


Chicago, United States World Wide Technology Full time

Company Overview:


World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider. Through our culture of innovation we inspire, build and deliver business results, from idea to outcome.


Based in St. Louis, WWT works closely with industry leaders such as Cisco, HPE, Dell EMC, NetApp, VMware, Intel, AWS, Microsoft, and F5, focusing on three market segments: Fortune 500 companies, service providers and the public sector. WWT employs more than 5,400 people and operates in more than 2+ million square feet of state-of-the-art warehousing, distribution and integration space strategically located throughout the world. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the eighth consecutive year and was awarded for multiple categories on Glassdoor’s 2019 Employees' Choice Awards, honoring the Best Places to Work.


Artificial Intelligence (AI) Solutions Architect - Contact Center

6 Months

Remote / Chicago, IL


Qualifications Summary

Experience designing and implement AI-powered solutions specifically tailored to customer service interactions, including proficiency with conversational AI platforms, while also understanding the business needs of a contact center environment. Person should be able to leverage strong management, communication and collaboration skills in addition to:


  • Machine/deep learning algorithms and frameworks- understanding of algorithms that support classification, prediction (regression) and clustering. Experience deploying models that can extract and classify customer intent in a contact center setting
  • Natural language processing (NLP) - expertise in implementing NLP techniques for conversational AI applications
  • Data engineering - experience in the process of cleaning, preparing and feature engineering of data for use in AI model training. Also strong data pipeline and management skills, with familiarity of database management systems
  • Cloud computing - knowledge of AI services within major public cloud providers
  • Contact center technology experience - NICE, Uniphore, Five9
  • Ability to interpret business requirements and align them to AI technology


Nice to have - Programming languages for AI development, such as Python, R, Java, C++, or Scala. Some understanding of the SW development process.


  • Solution Architect

    2 months ago


    Chicago, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...

  • Solution Architect

    3 weeks ago


    Chicago, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...

  • Solutions Architect

    3 weeks ago


    Chicago, United States Fortinet Full time

    The Service Provider (MSSP) Solutions Architect will become the center of excellence for specific managed solutions and associated Fortinet portfolio elements. The Service Provider (MSSP) Solutions Architect must be comfortable presenting to executives, technical leaders, and operational level partners and be able to demonstrate managed and multitenant...

  • Solutions Architect

    1 month ago


    Chicago, United States IDR Healthcare Full time

    IDR is seeking a dynamic and innovative Solutions Architect to join one of our top clients. This is a fantastic opportunity for a seasoned professional looking to make a significant impact within a growing organization. If you are passionate about leading design workshops, architecting solutions, and working within a team-oriented culture, we encourage you...


  • Chicago, United States Magenium Solutions Full time

    Technical Services - CLOUD SOLUTIONS ARCHITECT Opportunity to work for 100% Employee-Owned Company Magenium Solutions is in search of a Teams Phone Engineer/Architect to assist with integration of On Prem PBX Systems to Teams Voice utilizing Direct Routing and Operator Connect. Five plus years technical support, technical consulting experience, or...


  • Chicago, United States Magenium Solutions Full time

    Technical Services - CLOUD SOLUTIONS ARCHITECTOpportunity to work for 100% Employee-Owned CompanyMagenium Solutions is in search of a Teams Phone Engineer/Architect to assist with integration of On Prem PBX Systems to Teams Voice utilizing Direct Routing and Operator Connect. Five plus years technical support, technical consulting experience, or information...


  • Chicago, United States Wavicle Data Solutions Full time

    About the Role The ideal Solution Architect will share our passion for reinventing the data and analytics landscape and thrives in dynamic environments. This means having a penchant to do whatever it takes to make Wavicle and our customers successful. It means positioning yourself as an authoritative resource for Wavicle and our clients by staying abreast...

  • Solutions Architect

    2 months ago


    Chicago, United States IDR Healthcare Full time

    IDR is seeking a dynamic and innovative Solutions Architect to join one of our top clients. This is a fantastic opportunity for a seasoned professional looking to make a significant impact within a growing organization. If you are passionate about leading design workshops, architecting solutions, and working within a team-oriented culture, we encourage you...

  • Technical Services

    2 weeks ago


    Chicago, United States Magenium Solutions LLC Full time

    Technical Services - Solutions ArchitectChicago, IL, USA Req #11203Thursday, December 19, 2024Magenium Solutions is in search of an Endpoint Management/Intune Engineer/Architect in the Chicagoland Area.Qualified candidates must have the following experience:Endpoint ManagerSCCMWindows Expertise (all flavors)Strong knowledge of Group PolicyUse of tools for...


  • Chicago, United States w3r Consulting Full time

    Description: Need to develop the code in Azure , Hadoop, Databricks, Databricks unity catalog, Control M, Spark, SQL Server, Big Data Analytics, Azure Services, Unix scripts, Java and Oracle Responsible for deployment of architectural aspects including hardware, software, security, messaging, work flow, interoperability, flexibility, reliability,...

  • Data Architect

    2 weeks ago


    Chicago, Illinois, United States Alpha Business Solutions Full time

    Job Title: Data Architect (Cloud Solutions)We are seeking an experienced Data Architect to join our growing engineering team at Alpha Business Solutions. As a Data Architect, you will play a crucial role in shaping the company's data architecture and ensuring seamless integration of various data systems.Estimated Salary: $120,000 - $150,000 per annum.About...

  • Solutions Architect

    4 weeks ago


    Chicago, United States Hexaware Technologies Full time

    Who we are?At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development,...


  • Chicago, Illinois, United States Northern Trust Full time

    About Northern Trust:Northern Trust is a globally recognized, award-winning financial institution with a rich history spanning over 130 years. With a strong commitment to service, expertise, and integrity, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.Role: Enterprise Architect -...


  • Chicago, Illinois, United States ShiftCode Analytics Full time

    Job Title: Cloud Solutions ArchitectLocation: Hybrid in ChicagoWe are seeking a highly skilled Cloud Solutions Architect to join our team at ShiftCode Analytics. As a Sr. Solution Engineer, you will be responsible for designing and implementing cloud-based solutions using GCP and AWS.About the Role:Design and implement cloud-based solutions using GCP and...


  • Chicago, Illinois, United States Wavicle Data Solutions Full time

    About the RoleWe are seeking a seasoned Data Solutions Architect to join our Emerging Technologies practice. The ideal candidate will share our passion for reinventing the data and analytics landscape and thrive in dynamic environments.The successful candidate will lead client-facing projects, helping clients build and deploy solutions using our portfolio of...


  • Chicago, United States Client of Maven Companies Inc. Full time

    Role: ServiceNow Solutions ArchitectLocation: : Local to Chicago preferred but open to RemoteDuration: Contract 12 months+Great communication skills and leadership/mentorship experience required.**Please provide a write up of leadership/mentorship experience in the summary and brief candidates that they will need to talk about this in their interviews.Job...


  • Chicago, United States Client of Maven Companies Inc. Full time

    Role: ServiceNow Solutions ArchitectLocation: : Local to Chicago preferred but open to RemoteDuration: Contract 12 months+Great communication skills and leadership/mentorship experience required.**Please provide a write up of leadership/mentorship experience in the summary and brief candidates that they will need to talk about this in their interviews.Job...

  • Solution Architect

    2 months ago


    Chicago, United States HCL Technologies Full time

    Job Description (Posting). To provide Enterprise Architecture Design solutions and technical strategies for Implementation and roadmaps for meeting Customer's IT and Business Vision (1.) To provide solutions for IT optimization, Business Aligned IT, Enterprise architecture and roadmap creation, transformation, BusinessorProduct acquisition and mergers and...


  • Chicago, United States Mindlance Full time

    Client : Airlines/Aerospace/AviationTitle : Call Center Ops Architect/Contact Center Ops Architect/Call Center Operations Architect/Contact Center Operations Architect/Call Center Solutions Architect/Contact Center Solutions ArchitectLocation : Chicago, IL 60606Duration : 10 monthsJob Description:Top 3 skill sets required for this role:Propose IT future...


  • Chicago, Illinois, United States Motorola Solutions Full time

    The Motorola Solutions team is seeking a highly skilled Public Safety Solutions Architect to join our International Command Center Software (CCSW) Presales team.About the Role:This position will be responsible for providing technical guidance and support to sales teams in Latin America, focusing on NG9-1-1 Call Handling solutions.You will collaborate with...