Complaint Specialist, Post-Market Surveillance

4 weeks ago


Parsippany, United States GForce Life Sciences Full time

Summary

Our client, a Fortune 500 Medical Device Company, has engaged GForce Life Sciences to provide a complaint specialist. This position will report to a quality manager within the quality department.

Duties / Expectations of Role

  • Assist team with complaint investigations which can involve risk assessments, complaint history review searches, and escalating to CAPA if necessary.
  • Will review surgical techniques guides and create customer letters.
  • Assist with front-end complaint-handling tasks.
  • Assist with reviewing new complaints for accuracy and setting them up for future processing
  • Completing diligence tasks to get products returned and updating complaints with any additional information received
  • Transacting product returns and scrap while helping with initiation when customer service is short-staffed.
  • Apply departmental procedures to the evaluation of complaint information for acceptable content and supporting data. Independently evaluate information, reports and data.
  • Prepare complaint data summaries and trend reports regarding complaints and complaint process key performance indicators. Prepare complaint-related data for Management Review.
  • Other duties and projects as may be assigned.


Mandatory Requirements

  • B.S. Degree, preferably in Engineering
  • 2+ years of prior complaint-handling experience with a medical device company
  • Quality experience

Nice to Have

  • Prior experience processing medical device complaints or quality assurance/regulatory affairs background
  • Patient care experience
  • Knowledge of 21 CFR 820 regulations and ISO 13485
  • Decision Tree experience with complaints
  • Proficient with use of complaint and quality-related IT systems and tools


Term & Start

  • 3 months
  • ASAP
  • Full-time (40 hours/week)
  • Possibility of extension
  • Hybrid (Mon-Wed) in Parsippany, NJ
  • Benefits included (Medical, Dental, Vision, 401k)
  • Pay Rate - $30-34/hr


  • Parsippany, United States ICCPC-NJ Psychiatric Centers Full time

    Our healthcare organization (ICPC- NJpsychCenter) is dedicated to providing exceptional patient care, and we are seeking a talented and motivated Medical Billing/Accounts Receivable Specialist to join our team. Position: Medical Billing/Accounts Receivable Specialist Employment Type: Full-time or Part-time **Responsibilities**: - Accurately post charges,...


  • Parsippany, United States Rishabh Software Pvt. Ltd Full time

    Job Title: IT SAP MANUFACTURING SPECIALIST Job Location: Parsippany , NJ (Hynrid) Duration: Full time About the Role: The role requires full management of monitoring, support and consolidation of external services (HD first level, AMS second level support). This person needs to follow the correct execution of IT procedures, involving COE central...


  • Parsippany, United States Doyle Security Services Full time

    **Doyle Security Services** is seeking to hire full time **Security Officer in Parsippany Area, New Jersey** for an upscale client. **Shifts**: 1) Monday thru Friday 3pm-11pm 2) Saturday & Sunday 7am-3pm, Sat. & Sun. 3pm-11pm **Pay Rate**: $18.50, $19 after 90 day review **Responsibilities**: Position ensures that our clients and their facilities are...


  • Parsippany, United States Rldatix Full time

    Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations...


  • Parsippany, United States Delta Dental of NJ Full time

    Job DescriptionJob DescriptionDelta Dental of New Jersey is currently seeking a Small Group Implementation Specialist to join our sales team. Located in Parsippany, NJ, this is a hybrid position, in office Tuesday and Wednesday, and remote Monday, Thursday and Friday. Beginning in January 2025, we will be in office Tuesday, Wednesday and Thursday, and remote...


  • Parsippany, United States Optima Global Solutions Full time

    Optima Global Solutions Inc.is a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima's Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT Services practice...


  • Parsippany, United States Doyle Security Services Full time

    Job DescriptionJob DescriptionDoyle Security Services is seeking to hire full time Security Officer in Parsippany Area, New Jersey for an upscale client. Shifts:1) Monday thru Friday 3pm-11pm 2) Saturday & Sunday 7am-3pm , Sat. & Sun. 3pm-11pmPay Rate: $18.50, $19 after 90 day reviewResponsibilities:Position ensures that our clients and their facilities are...


  • Parsippany, United States Layer 7 Consulting Full time

    Job DescriptionJob DescriptionIT Support Specialist – Level 2Description:The IT Support Specialist – Level 2’s role is to facilitate troubleshooting and assistance of our client base and provide issue resolution and documentation. This can include receiving, prioritizing, documenting and actively resolving end user help requests and escalating...


  • Parsippany, United States Optima Global Solutions Inc. Full time

    Optima Global Solutions Inc.is a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima's Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT Services practice...


  • Parsippany, United States Optima Global Solutions Full time

    Optima Global Solutions Inc.is a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima's Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT Services practice...


  • Parsippany, United States Optima Global Solutions Inc. Full time

    Optima Global Solutions Inc.is a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima's Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT Services practice...

  • Hazmat Specialist

    7 days ago


    Parsippany, United States Langan Full time

    Langan provides expert land development engineering and environmental consulting services for major developers, renewable energy producers, energy companies, corporations, healthcare systems, colleges/universities, and large infrastructure programs throughout the U.S. and around the world. Our employees collaborate seamlessly among 30+ offices and gain...


  • parsippany, United States Ferrero Full time

    Job Location: ​Parsippany, NJ Company description Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50...


  • Parsippany, New Jersey, United States Ferrero Full time

    Job Location: ​Parsippany, NJCompany descriptionFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with...


  • Parsippany, United States Verathon Full time

    Vice President, Human Resources (Hybrid in Parsippany, NJ) Job Category : Executive Requisition Number : VICEP017082 Apply now Posted : February 15, 2024 Full-Time Locations Showing 1 location MHA - HQ MHAHQ Parsippany, NJ 07054, USA Description Who We Are: Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights...


  • Parsippany, United States Doyle Security Services Full time

    Job DescriptionJob DescriptionDoyle Security Services, Inc. (DSS) is seeking full-time/part-time Security Officers in Parsippany, New Jersey for a client. This position ensures that our clients and their facilities are secure.SHIFTS AVAILABLE:Sunday to Thursday - 2100-0500Saturday to Sunday - 1700-2100Friday and Saturday - 2200-0600PAY RATE: $20 per hourJOB...


  • Parsippany, United States FM Global Full time

    This position has an advanced knowledge of the company's underwriting requirements as well as policy review and policy manuscripting authority. Through advanced underwriting skills, interpersonal skills and negotiation skills, provides underwriting technical expertise to the Account Manager, CSM or Branch Manager. Also provides expertise and training on...


  • Parsippany, United States Factory Mutual Insurance Company Full time

    Overview This position has an advanced knowledge of the company's underwriting requirements as well as policy review and policy manuscripting authority. Through advanced underwriting skills, interpersonal skills and negotiation skills, provides underwriting technical expertise to the Account Manager, CSM or Branch Manager. Also provides expertise and...


  • Parsippany, United States FM Global Full time

    This position has an advanced knowledge of the company’s underwriting requirements as well as policy review and policy manuscripting authority. Through advanced underwriting skills, interpersonal skills and negotiation skills, provides underwriting technical expertise to the Account Manager, CSM or Branch Manager. Also provides expertise and training on...


  • Parsippany, United States MHA Company Full time

    Who We Are: Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of...