Communication Desk Manager

3 weeks ago


Austin, United States KellyMitchell Group Full time

Job Summary:

Our client is seeking a Communication Desk Manager who oversees the daily operations of the Communication Desk department, ensuring efficiency and professionalism. This role involves supervising staff, analyzing customer call data to identify issues, and coordinating communications during service disruptions. Responsibilities include collaborating with various departments to resolve issues, managing escalations, and enhancing the customer experience. The Communication Desk Manager provides daily frontline support and responds to critical events affecting customers, employees, and the business.


Duties:

  • Supervise Communication Desk staff across multiple shifts and locations
  • Support efforts to improve the customer experience consistently
  • Coach and develop employees to maximize performance
  • Make decisions on escalations and ensure quality communications to Executive Leaders
  • Analyze data to identify trends and issues, facilitating appropriate action
  • Foster relationships with internal partners to enable effective execution of activities
  • Evaluate processes for improvement opportunities
  • Conduct coaching sessions, reviews, and evaluations
  • Manage timesheets and payroll practices
  • Ensure staff are knowledgeable about company policies and products
  • Maintain availability 24/7 to resolve issues
  • Promote high employee morale and provide opportunities for feedback


Desired Skills/Experience:

  • 3+ years of general management experience
  • 2+ years of business analytics and project management experience


Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • 401K offered



  • Austin, United States KellyMitchell Group Full time

    Job Summary:Our client is seeking a Communication Desk Manager who oversees the daily operations of the Communication Desk department, ensuring efficiency and professionalism. This role involves supervising staff, analyzing customer call data to identify issues, and coordinating communications during service disruptions. Responsibilities include...


  • Austin, United States KellyMitchell Group Full time

    Job Summary:Our client is seeking a Communication Desk Manager who oversees the daily operations of the Communication Desk department, ensuring efficiency and professionalism. This role involves supervising staff, analyzing customer call data to identify issues, and coordinating communications during service disruptions. Responsibilities include...

  • Sales Manager

    5 days ago


    Austin, United States Uplift Desk Full time

    Job DescriptionAre you a driven sales leader with a track record of managing a high performing sales team? Do you thrive on forging strong relationships with corporate clients and exceeding sales targets? Is navigating business development strategy to drive revenue growth and leave lasting impressions on big business a skill you've mastered? If so, we want...

  • Sales Manager

    4 days ago


    Austin, United States Uplift Desk Full time

    Job Description Are you a driven sales leader with a track record of managing a high performing sales team? Do you thrive on forging strong relationships with corporate clients and exceeding sales targets? Is navigating business development strategy to drive revenue growth and leave lasting impressions on big business a skill you've mastered? If so, we want...

  • Sales Manager

    5 hours ago


    Austin, United States Uplift Desk Full time

    Job Description Are you a driven sales leader with a track record of managing a high performing sales team? Do you thrive on forging strong relationships with corporate clients and exceeding sales targets? Is navigating business development strategy to drive revenue growth and leave lasting impressions on big business a skill you've mastered? If so, we want...


  • Austin, United States Uplift Desk Full time

    Job Description The Product Marketing Manager will own and lead all product-related projects and efforts from a marketing perspective. This highly cross-functional role is responsible for championing the go-to-market product strategy and acts as the connector between internal stakeholders in order to successfully launch a product—from inception in product...

  • Warehouse Associate

    10 hours ago


    Austin, United States Uplift Desk Full time

    Job Description As a Returns & Warranty Associate you'll work in a fast-paced warehouse environment. You'll receive and process inbound customer returns and resolve customer warranty issues by identifying the cause of the issue and determining the best solution via phone calls and emails. Each associate handles a set minimum of new customer interactions per...


  • Austin, United States UPLIFT Desk Full time

    **Required Qualifications** - 2+ years of relevant Customer Service experience - Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one - Strong work ethic with a high level of empathy, energy, and enthusiasm - Communicate, both verbally and written, in a friendly, professional,...


  • Austin, United States UPLIFT Desk Full time

    UPLIFT Desk is hiring a Digital Performance Marketing Specialist to drive digital acquisition and retention marketing within Meta (Facebook, Instagram), LinkedIn, Reddit, and X (Twitter). You will be responsible for managing and optimizing paid digital campaigns to maximize ROI and achieve business objectives on behalf of our growing brand and established...

  • Warehouse Receiving

    6 days ago


    Austin, United States UPLIFT Desk Full time

    The Supply team at UPLIFT Desk is responsible for on-time delivery of quality products to the customer. Due to quickly expanding volume, we are in need of a highly motivated and goal-oriented Receiving & Support Associate. The primary emphasis of this position is receiving and general warehouse labor. Receiving & Support Associates will report to the Support...


  • Austin, United States Uplift Desk Full time

    **Sales & Customer Service Associate** **Department:** Sales Operations **Location:** Austin, TX We are a fast growing, mid-sized, ergonomic office furniture company with a high production work environment. Its our mission to deliver sincere, world-class service and provide solutions that benefit our customers. UPLIFT Desk leads the adjustable height desk...


  • Austin, United States Uplift Desk Full time

    **Sales & Customer Service Associate** **Department:** Sales Operations **Location:** Austin, TX We are a fast growing, mid-sized, ergonomic office furniture company with a high production work environment. Its our mission to deliver sincere, world-class service and provide solutions that benefit our customers. UPLIFT Desk leads the adjustable height desk...

  • Front Desk Manager

    4 weeks ago


    Austin, United States Sage Hospitality Group, LLC Full time

    The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents a Front Desk, Manager, Front Desk Manager, High School, Guest Experience, Hotel

  • Front Desk Manager

    6 days ago


    Austin, United States Sage Hospitality Full time

    Why us?: Sage Hospitality Group is set to hire a Front Desk Manager at Hotel Van Zandt in Austin, Texas! Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldines, host pool parties, or check out one of the many...

  • Front Desk Manager

    1 day ago


    Austin, United States aloft South Austin Full time

    Job Summary: Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the...

  • Front Desk Manager

    2 weeks ago


    Austin, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Manager

    2 days ago


    Austin, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...


  • Austin, United States HCA Full time

    This position is incentive eligible. Introduction Do you want to join an organization that invests in you as a(an) Reg Mgr Front Desk UC? At CareNow, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Benefits CareNow, offers a total rewards package that...


  • Austin, United States Methodist Healthcare San Antonio Full time

    Description This position is incentive eligible. Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Regional Front Desk Manager today with CareNow. Benefits CareNow, offers a total rewards package that...


  • Austin, United States Methodist Healthcare San Antonio Full time

    Description This position is incentive eligible. Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Regional Front Desk Manager today with CareNow. Benefits CareNow, offers a total rewards package that...