Parts Sales Manager

4 weeks ago

Flowery Branch, United States Careerbuilder-US Full time

Partners Personnel is currently assisting our client in selecting a Parts Sales Manager for a new opportunity. This role will be offered as a direct hire, no contract, position on location , with some travel, at their location in Gwinnett in GA. Those candidates with a solid background in industrial sales, qualifying, re-establishing, maintaining and developing customer contact while providing leadership and management of an experienced team would find this an attractive position that offers a stable and thriving company with an upward projection and growth profile. Having a past work history working with heavy equipment in the land clearing and road construction industry would be of strong interest for our client's consideration.

Responsibilities:

• Supervise three Parts Specialist to ensure compliance with company policies and procedures. Set departmental and individual goals and expectations, as well as hold employees accountable for their performance. Foster a team-oriented mindset among all employees in the department, emphasizing the importance of providing excellent customer service to external customers

• Enhance current customers/dealers in US to boost parts sales. Conduct thorough analysis of potential opportunities, identify key decision-makers, and establish solid partnerships through proactive cold calling, informative presentations, trade shows, strategic promotions, and persistent follow-ups to generate new business.

• Responsible for maintaining a portfolio of 400 customer accounts, including developing effective sales strategies, creating proposals, and accurate sales forecasts. Manage the process of conducting product demonstrations and delivering impactful sales presentations.

*• Create a strategic management plan to optimize customer engagement and identify new business opportunities. Additionally, improve customer loyalty by regularly evaluating their satisfaction with our parts department, promptly addressing any concerns or requests.

• Given the range of customers and their varying needs, it is important to diversify approach to customers. This may include weekly, monthly, and quarterly communication.

• Generate quotations, performance reports, and customer correspondence.

• Utilize reporting to ensure precise documentation of parts sales calls, customer records, and parts sales activity details. Engage in conversations with management regarding sales operations.

Qualifications/Requirements

• Minimum 5 years of parts sales experience for heavy equipment industry (skid steer, bulldozer, excavators, tractors, attachments, etc.) and customer service-related experience required as a technical parts representative or field service technician.

• An associate’s degree from an accredited college, along with multiple industry training certificates is preferred.

•Should possess adequate mechanical knowledge to comprehend heavy equipment.

• Proficient in advanced Excel, knowledge of VLookup and pivot tables a plus.

• Proficient in Microsoft office and CRM software.

•Excellent organizational and time management skills.

• Excellent customer service and telephone skills are essential. Candidates should possess sales abilities to assist customers, address concerns, and successfully finalize the transaction.

• Must have interpersonal skills to assist customers and employees in a professional manner.

• Requires excellent managerial abilities and a highly motivated self-starter approach.


Our client is a customer driven company with a drive for the highest quality of customer service and support. . Their reputation for being a leader in their niche industry is globally known and respected. Culturally, they are a close knit and team-oriented group, and they seek people who are like minded in their work approach.

If this position offers what you are seeking in a successful career move, please Apply Today for review and consideration.

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