Pharmacy Support Personnel
1 month ago
Job Title: Pharmacy Support Personnel
Job Overview:
Pharmacy support personnel provide essential assistance and support to pharmacists and pharmacy technicians in delivering pharmaceutical services and patient care. They perform administrative, technical, and customer service duties to ensure smooth pharmacy operations and optimal patient outcomes.
Jungle Jim’s Pharmacy in Fairfield, OH is a leading provider of premium pharmacy services. If you’re ready to be a part of an organization that is rapidly growing and making an impact on the future of pharmacy, Jungle Jim’s Pharmacy has the right opportunity for you
Responsibilities:
- Customer Assistance:
- Greet customers warmly and professionally and address their inquiries, concerns, and needs.
- Assist patients in dropping off prescriptions and requesting medication refills
- Communicate with patients via phone, online messaging, or in-person to confirm prescription orders, inform them of medication availability, and schedule medication pickups or deliveries.
- Address customer complaints, concerns, and inquiries promptly and professionally.
- Cashier Duties:
- Operate the pharmacy cash register, process payments, and issue receipts accurately.
- Maintain cash drawer balance and follow cash handling procedures.
- Collaboration and Communication:
- Communicate effectively with pharmacists, technicians, healthcare providers, and patients to ensure coordinated care and optimal patient outcomes.
- Collaborate with other pharmacy support personnel and healthcare team members to promote teamwork and efficiency.
- Inventory Management Tasks:
- Assist with stocking supplies and coordinate with purchasing and supply chain departments to order supplies and maintain adequate stock levels.
- Assemble patient information, supply and shipping kits for various programs and affiliates.
- Compliance and Safety:
- Adhere to pharmacy policies, procedures, and regulatory requirements governing pharmacy operations.
- Maintain accurate patient profiles, prescription sales records, and transaction logs in the pharmacy computer system.
- Ensure patient confidentiality and adherence to HIPAA regulations in handling sensitive information.
- Maintain cleanliness and organization of the customer service area and pharmacy workspace.
Skills and Qualifications:
- Education: High school diploma or equivalent. Additional education or certification in pharmacy technology or customer service is a plus.
- Experience: Previous experience in customer service, retail sales, or a pharmacy environment is preferred.
- Skills:
- Excellent interpersonal and communication skills, with the ability to interact professionally and courteously with patients, caregivers and colleagues.
- Proficiency in using computer systems, point-of-sale (POS) systems, and pharmacy management software.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- Problem-solving skills to address customer inquiries, resolve issues, and escalate concerns as needed.
Physical Requirements (with or without accommodations):
- Ability to stand for extended periods.
- Ability to lift and carry up to 40 pounds.
- Ability to read and interpret hand-written and faxed materials
- Manual dexterity and hand-eye coordination.
What’s in it for you:
- Competitive Pay: starting at $16/hour
- Comprehensive Benefits: Medical – PPO or HDHP (with HSA), Dental, Vision, Short-Term Disability, Voluntary Life Insurance, and Paid Employee Basic Life Insurance.
- Retirement Savings: 401(k)
- Paid Time Off (2 weeks) and Sick Days (3).
- Dress Code: Scrubs with closed-toe shoes
- Other Perks: Snacks and drinks available, company-paid meals, free generic and compounded medications
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