Scrum Master

TCI has an immediate need for a Scrum Master in Jeffersonville, IN. This is not a C2C opportunity. This is a Direct Hire opportunity.

THIS POSITION REQUIRES US CITIZENSHIP OR PERMANENT RESIDENCE (GREEN CARD)

SUMMARY

We are looking for a highly motivated and skilled Scrum Master to drive the successful delivery of technology solutions within our patient services organization. As a Scrum Master, you will play a pivotal role in guiding our cross-functional teams in adopting Agile principles and practices to deliver high-quality products and services. You will collaborate closely with product owners, developers, designers, and stakeholders to ensure alignment, transparency, and continuous improvement throughout the development process.

RESPONSIBILITIES

• Serve as a servant leader and facilitator for one or more Agile development teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, to ensure team alignment and progress towards sprint goals.
• Coach and mentor team members on Agile principles, practices, and methodologies, promoting self-organization and cross-functional collaboration.
• Remove impediments and barriers that hinder team productivity, escalate issues when necessary, and drive resolution to keep projects on track.
• Collaborate with product owners to prioritize backlog items, refine user stories, and ensure clear understanding of requirements and acceptance criteria.
• Monitor and track sprint progress, burndown charts, velocity, and other metrics to provide visibility into team performance and project status.
• Collaborate with stakeholders to communicate project status, manage expectations, and solicit feedback to inform decision-making and drive continuous improvement.
• Promote a culture of transparency, trust, and continuous learning within the organization, encouraging experimentation and innovation to drive business outcomes.

REQUIREMENTS

• Bachelor's degree in Computer Science, Information Technology, Business, or related field.
• Certified Scrum Master (CSM) or equivalent Agile certification preferred.
• 3+ years of experience serving as a Scrum Master or Agile coach in a technology-driven environment, preferably within the healthcare or patient services industry.
• Experience in administering Jira and similar Atlassian products.
• Strong understanding of Agile principles and methodologies (Scrum, Kanban, Lean), with practical experience implementing Agile practices and techniques.
• Proven track record of successfully leading Agile development teams and driving the delivery of technology solutions from concept to deployment.
• Excellent communication, facilitation, and conflict resolution skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Strong problem-solving and decision-making abilities, with a focus on delivering value and driving results in a fast-paced and dynamic environment.
• Passion for technology and innovation, with a commitment to continuous learning and professional development.