Scrum Master

Our Company: PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.

We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed internally by our team of engineers, system architects, coding professionals and data scientists.

We are PharmaCord, a purpose-driven organization on a rapid growth journey.

Our Team: Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.

We are looking for a highly motivated and skilled Scrum Coach to drive the successful delivery of technology solutions within our patient services organization. As a Scrum Master, you will play a pivotal role in guiding our cross-functional teams in adopting Agile principles and practices to deliver high-quality products and services. You will collaborate closely with product owners, developers, designers, and stakeholders to ensure alignment, transparency, and continuous improvement throughout the development process.

A typical day in the life of a Scrum Coach will include but not be limited to the following:

• Serve as a servant leader and facilitator for one or more Agile development teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, to ensure team alignment and progress towards sprint goals.
• Coach and mentor team members on Agile principles, practices, and methodologies, promoting self-organization and cross-functional collaboration.
• Remove impediments and barriers that hinder team productivity, escalate issues when necessary, and drive resolution to keep projects on track.
• Collaborate with product owners to prioritize backlog items, refine user stories, and ensure clear understanding of requirements and acceptance criteria.
• Monitor and track sprint progress, burndown charts, velocity, and other metrics to provide visibility into team performance and project status.
• Collaborate with stakeholders to communicate project status, manage expectations, and solicit feedback to inform decision-making and drive continuous improvement.
• Promote a culture of transparency, trust, and continuous learning within the organization, encouraging experimentation and innovation to drive business outcomes.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Business, or related field.
• Certified Scrum Master (CSM) or equivalent Agile certification preferred.
• 3+ years of experience serving as a Scrum Coach or Agile coach in a technology-driven environment, preferably within the healthcare or patient services industry.
• Experience in administering Jira and similar Atlassian products.
• Strong understanding of Agile principles and methodologies (Scrum, Kanban, Lean), with practical experience implementing Agile practices and techniques.
• Proven track record of successfully leading Agile development teams and driving the delivery of technology solutions from concept to deployment.
• Excellent communication, facilitation, and conflict resolution skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Strong problem-solving and decision-making abilities, with a focus on delivering value and driving results in a fast-paced and dynamic environment.
• Passion for technology and innovation, with a commitment to continuous learning and professional development.

Physical Demands & Work Environment:

• This is an office-based position, the ability to sit for extended periods of time is necessary.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
• We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $624.00 per year).

Once you land this position, you’ll get to enjoy:

Our Benefits & Perks

• Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years
• Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
• 401(k) company match
• Wellness discounts on health premium
• HSA employer contribution
• Company paid Short-term Disability (STD)
• Company paid and voluntary Life Insurance options
• Voluntary Life, AD&D and Long-Term Disability Insurances
• Paid Parental Leave of Absence
• Wellness and Employee Assistance Programs
• PTO benefits, flex days and paid holidays
• Employee Referral Program
• Ambassador Program
• Tuition reimbursement program
• And more

A Career You'll Love

• Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021.
• Voted Best Companies for Employee Happiness, Best Companies for Women and Culture by Comparably in 2023.
• Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace.
• Opportunities for advancement with a company that supports personal and professional growth.
• Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience.

Any offer of employment is contingent on completion of a background check and drug screen to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.

In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.

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