Mosaicx Dir, Account Management

4 weeks ago

Atlanta, United States West Technology Group, LLC Full time
For this opening we will consider candidates from the following locations: , United States |

Company Overview

Mosaicx is a leading conversational AI company at the forefront of innovation, dedicated to delivering effortless conversations that transform human-machine interactions. Our cutting-edge technology empowers businesses to create seamless and engaging conversational experiences. As we continue to push the boundaries of what is possible, we are seeking a dynamic and visionary leader to join our team as the Dir, Account Management.

Role Overview

Responsible for directing the activities of the cross seller team   to retain and grow current customers and achieve annual retention and revenue goals; develop strategies to increase retention and opportunities for current clients ensuring to evaluate opportunities for best potential return on company resources and communicate results with executive management; provide problem resolution to escalated issues and high-level client interaction to ensure satisfaction; oversee the development of client communications plans which may include emails, calls, on-site visits, marketing materials, QBRs,etc.; ensure established revenue goals are met which includes keeping leadership up-to-date on sales forecasts and revenue that may be at risk.

Major Job Accountabilities

  • Direct the activities of team in meeting business segment retention and growth objectives and building strategies to achieve annual retention 
  • Direct client retention and growth activities to include significant efforts in client relationship building and development.
  • Participate in onsite client visits when needed
  • Review and approve selected client communications (e.g., major proposals, problem resolution, QBRs, etc.)
  • Oversee internal workflow and processes of various functional areas in order to identify obstacles to meeting client needs and to provide assigned client with realistic expectations with regard to business unit capabilities
  • Develop and oversee upselling strategies which may include ensuring staff maintains relationships with stakeholders and develops an understanding of assigned clients business    operations and needs
  • Provide problem resolution to escalated issue sand high-level client interaction to ensure satisfaction
  • Provide strategic insight to determine vulnerable accounts and ensure clients' needs and concerns are addressed
  • Partner with internal teams such as Product and Product Engineering to provide insight on client product requests and enhancements, as well as understand and be able to communicate upcoming product upgrades to our existing clients
  • Communicate client, market or industry trends, business unit deficiencies, or competitive knowledge gained through client interaction with executive management to maintain position in the market
  • Interface with internal departments (e.g., Client Services, Marketing, Sales Administration, Product Management, etc.) to reconcile client feedback and competitive data
  • Coach, develop, and mentor team to achieve quality performance 

Minimum Qualifications

Applicant for this job will be expected to meet the following minimum qualifications.

Education

  • Bachelor's degree from an accredited college or university with major course work in business administration, marketing, or a related field; or relevant experience

Experience

  • Min six years of increasingly responsible sales, account management or client development experience is required
  • Min three years of supervisory experience is required
  • Background in conversational AI, generative AI, natural language processing, and machine learning technologies are considered a plus; Background in call center environments and technologies are also a plus.

If you are a strategic thinker, an inspiring leader, and passionate about pushing the boundaries of technology in the field of conversational AI, we invite you to apply for this transformative role. Join Mosaicx and be part of a dynamic company that is shaping the future of human-machine interactions.


ABOUT US

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.


The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.


Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.


Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.  Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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