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Business Solutions Analyst

4 months ago

Providence, United States Gardner Resources Consulting, LLC Full time

This position acts as a liaison between business units and the department. He/she understands the operations and technology in use by the business area, ensures that all resources are being used effectively, and actively participates in identifying current problems and future needs of the department. He/she provides basic data analysis and IT analytical support to the aligned business areas and works collaboratively with IT teams, and other departments to assist in the development of requirement documents, business cases and business plans. A successful candidate will possess leadership, communication and analytical skills.

Duties and Responsibilities:
Responsibilities include, but are not limited to the following:
Serves as a resource in facilitating the gathering of business requirements and test cases as well as coordinating and documenting for corporate projects
Performs business analysis duties for corporate projects and maintenance requests
Oversees process development and documentation for new or altered functionality or business process. Facilitate an annual audit of actual business processes
Serves as analytical resources for root cause analysis and issue resolution
Understands operational processes within the business area
Identifies and advocates for opportunities to bring additional IT value to the business area
Documents key work flows within the assigned business department
Acts as a liaison between department and technical groups
Applies industry-specific expertise to recommend and coordinate the development, enhancement, and maintenance of a departments business systems, processes and products
Combines industry expertise with a thorough understanding of information technology to develop innovative business solutions. Influences the strategic direction of the support department(s)
Leads requirements management and change management processes
Promotes and directs process improvement activities and training of peers and department members
Develops innovative solutions to complex business and technology problems
Identifies full impact post-system changes and presents for claims reprocessing consideration
Peer review for quality on a sampling of cases each month
Works with key project stakeholders to formulate and communicate business requirements and scope of projects
Works with project stakeholders to translate requirements into specifications that technical staff can understand, translate questions the technical staff has into a format that stakeholders can understand
Validates stakeholder requirements
Writes use cases as part of the requirements document
Identifies potential areas of automation and aid in re-engineering underlying business processes
Assists in developing and maintaining standards for development of business processes and documentation
Coordinates multiple simultaneous projects and initiatives