Customer Service Specialist

2 weeks ago


Peachtree Corners, United States CGP Printing • Apparel • Fulfillment • Distribution Full time

Are you detail-oriented, organized, and passionate about delivering exceptional service to business clients? 13 Fifty Apparel, a leading e-commerce brand specializing in high-quality products for first responders, is looking for a Customer Service Associate to work with the extended team on all business-to-business tasks in order to

ensure seamless client interactions and outstanding service. We are looking the right experienced person to join our team .

Responsibilities


  • Client Communication: Respond promptly and professionally to client emails and phone calls, addressing inquiries about orders, products, and services.
  • Order Management: Accurately input production orders and manage order tracking, ensuring timely updates and communication with clients.
  • Relationship Building: Serve as the primary point of contact for B2B clients and our Product Specialists, building strong, long-term partnerships.
  • Coordination: Work closely with production, fulfillment, and operations teams to ensure orders meet client specifications and deadlines.
  • Problem Resolution: Handle and resolve client concerns efficiently, maintaining a high standard of professionalism.
  • Administrative Support: Maintain accurate records of client interactions, orders, and communications.


Qualifications

  • Proven experience in customer service, ideally in a B2B environment.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Proficient in CRM systems, email platforms, and order management software.
  • Working knowledge of Microsoft office products, especially excel.
  • Ability to manage multiple tasks and prioritize effectively.
  • A team player with a proactive and solution-oriented mindset.


Why Join 13 Fifty Apparel?

  • Work for a brand that values quality, community, and purpose.
  • Be part of a mission-driven team supporting first responders.
  • Competitive compensation and benefits package.
  • Opportunities for growth and development in a fast-paced, growing company.
Industry
  • Retail Apparel and Fashion
Employment Type

Full-time


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