Desktop Support Technician
Found in: Appcast US C2 - 2 weeks ago
Position Title: Desktop Support Technician
Company Name: Top utility company in MN
Location: onsite fully with travel expected
- Minneapolis, MN Location - Nicollet
- Minneapolis, MN 55459
- Travel: around the Minneapolis area, around a 30-minute radius of the city. Most of the time they will be at the Nicollet site imaging devices
Reason for need: windows 10 to 11 migration support
Must Have Skills:
- 3-4 years of experience providing end to end desktop support to internal customers
- Windows 10 experience
- Microsoft Office 365 experience
- Experience troubleshooting and setting up iPhone devices
- Basic computer hardware experience
- Able to pass DMV background check (if converted, this contractor will be driving company vehicle)
Soft Skills:
- Ability to work independently with little management oversight
- Ability to communicate with internal customers in field and office setting
Nice to have Skills:
- Windows 11 experience (currently moving from Windows 10 to 11)
- ServiceNow ticketing experience - BIG PLUS
- A+ certification
- Experience working in the field and supporting field laptops (currently using Panasonic cf33)
Day to Day responsibilities:
- Support end users with network outages, account lockouts, password resets, login access issues, etc.
- Troubleshoot applications where needed
- Computer refreshes - receive equipment , prep and deploy
- Transfer data to and from devices
- Support and set up new iPhone devices for end users
- Work within ServiceNow to open and close tickets
- Set up printers and troubleshoot printers when needed
- Support business/end users in the field with their field laptops - service technicians, construction crews, etc.
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