Camp Hope Administrative Coordinator

CH - Operations Full Time Clerical Houston, TX, US

Salary Range: $20.00 To $24.00 Hourly

CAMP HOPE ADMINISTRATIVE COORDINATOR JOB DESCRIPTION

Operational Support | Camp Hope Operations

DEPARTMENT

Camp Hope Operations - Administration

REPORTS TO

Camp Hope Operation Manager

FLSA CLASSIFICATION

Nonexempt

EMPLOYMENT STATUS

Full-Time, Hourly

WORK LOCATION

On-site. Houston, Texas, Camp Hope Location

COMPENSATION RANGE

Pay Grade 1 (PG-01) - Operational Support, per Payscale_Clean.xlsx

GRANT ALLOCATION

Pending HR/Grants confirmation

SCHEDULE

Full-time; standard office hours. Occasional early morning, evening, or weekend work may be scheduled in advance to support Camp Hope activities and events. All time worked, including training, must be recorded, and overtime must be approved in advance by the supervisor.

TRAVEL

Minimal; primarily on-site at Camp Hope, with occasional local travel for errands, supply pickup, or required training. Travel time during the workday is paid time.

POSITION SUMMARY

The Camp Hope Administrative Coordinator provides welcoming, professional front-office and administrative support for Camp Hope, the PTSD Foundation of America's flagship faith-based, peer-to-peer interim housing program for Veterans living with PTSD. Working under the direction of the Camp Hope Office Manager and following established procedures, this position answers calls, greets visitors, maintains schedules and records, supports supply and vendor coordination, and assists with facility access recordkeeping. The role recognizes and promptly escalates crisis-related calls or visits consistent with the Foundation's established protocols; it does not provide counseling, clinical, or crisis-intervention services. Within 12 months of hire, the Administrative Coordinator must obtain certification as a Mental Health Peer Specialist (MHPS) to strengthen the peer-to-peer culture that is central to the Foundation's model.

MISSION AND FAITH-BASED IDENTITY

PTSD Foundation of America's culture and mission are rooted in Christian principles and a commitment to serving Veterans with compassion and integrity. This faith-based identity informs how the Foundation leads, serves, and supports its workforce.

Mission Statement:

Providing Faith, Hope, and Healing to those who bear the burden of Service & Sacrifice.

Vision Statement:

Creating a world where veterans find hope by empowering them to embrace L.I.F.E.

PTSD Foundation of America is an equal opportunity employer. Employees and applicants of all faith backgrounds are welcome, and employment decisions are made without unlawful discrimination based on religion or any other protected characteristic. Reasonable religious accommodations are provided consistent with applicable law and the Foundation's Religious Accommodation and Expression in the Workplace Policy.

ESSENTIAL FUNCTIONS

• Serve as a first point of contact for Camp Hope, answering and directing incoming calls, greeting visitors, and responding to routine inquiries promptly and professionally.
• Recognize and promptly elevate crisis-related calls or visits to the appropriate program staff, consistent with the Foundation's crisis-response protocols.
• Schedule meetings, maintain staff calendars, and support coordination of in-house Camp Hope activities, including resident travel arrangements and appointment logistics, as directed.
• Maintain filing and record-keeping systems according to established procedures and records access controls, and prepare routine administrative reports.
• Process incoming and outgoing mail, deliveries, and in-kind items, and enter and update information in Foundation systems such as DonorPerfect, inFlow, and JotForm according to established procedures.
• Monitor office supply inventory, prepare purchase requests within approved procedures, and report office equipment and technology issues to the IT function.
• Assist the Camp Hope Office Manager with vendor coordination by gathering quotes, tracking invoices and service schedules, and maintaining vendor contact records. This position does not negotiate, approve, or sign contracts.
• Support keyed-access procedures by maintaining key and access logs, issuing and collecting