Sr. Operations Manager
3 weeks ago
The Sr. Operations Manager will be responsible for building, developing, and managing a single site or a large operating unit within a site. They will drive operational processes, provide hands-on leadership, and oversee all functions including warehouse, pick/pack/ship, and logistics management.
Essential Job Functions:
- Responsible for a single site location or revenue qualified support within a site
- Direct the course of operations and coordinate operational functions and processes aligned with business goals
- Plan and execute strategic growth initiatives within a site or department
- Monitor daily performance of all operations and management by taking action to maintain operational compliance with all company policies, procedures, and cost control objectives
- Manage and drive improvements to the P&L
- Establish KPIs and metrics to track and report on performance of processes and transform data into actionable insights and recommendations
- Assist in the designing and implementation of warehouse processes, configuration, mechanization, and automation to create an effective and efficient fulfillment operation
- Develop and maintain standard operating procedures
- Hire, train, and develop high performance teams and assist in development and implementation of performance management processes, along with individual/team recognition for strong performance and timely intervention on all performance/behavioral concerns
- Work cross-functionally with the other teams in the facility
- Create a positive, accountable, and dynamic work environment by personal engagement and coaching throughout all levels of the organization
Minimum Requirements:
- Bachelor's degree (B. A.) from four-year College or University preferred; or 3-5 years related experience and/or training; or equivalent combination of education and experience.
- An operational background with a continuous improvement track record is required.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
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