Sr. Operations Manager

3 weeks ago


Garland, United States Hub Group Full time

The Sr. Operations Manager will be responsible for building, developing, and managing a single site or a large operating unit within a site. They will drive operational processes, provide hands-on leadership, and oversee all functions including warehouse, pick/pack/ship, and logistics management.


Essential Job Functions:

  • Responsible for a single site location or revenue qualified support within a site
  • Direct the course of operations and coordinate operational functions and processes aligned with business goals
  • Plan and execute strategic growth initiatives within a site or department
  • Monitor daily performance of all operations and management by taking action to maintain operational compliance with all company policies, procedures, and cost control objectives
  • Manage and drive improvements to the P&L
  • Establish KPIs and metrics to track and report on performance of processes and transform data into actionable insights and recommendations
  • Assist in the designing and implementation of warehouse processes, configuration, mechanization, and automation to create an effective and efficient fulfillment operation
  • Develop and maintain standard operating procedures
  • Hire, train, and develop high performance teams and assist in development and implementation of performance management processes, along with individual/team recognition for strong performance and timely intervention on all performance/behavioral concerns
  • Work cross-functionally with the other teams in the facility
  • Create a positive, accountable, and dynamic work environment by personal engagement and coaching throughout all levels of the organization


Minimum Requirements:

  • Bachelor's degree (B. A.) from four-year College or University preferred; or 3-5 years related experience and/or training; or equivalent combination of education and experience.
  • An operational background with a continuous improvement track record is required.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.


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