Desktop Support Technician

5 days ago


Shafter, United States Creative Financial Staffing Full time

Desktop Support Technician

We are offering an exciting, fast-paced work environment with one of our favorite non-profit clients in Kern County. We currently have an opportunity for an energetic Desktop Support Technician. We are looking for someone who is positive, supportive, self-starting, and is ready to start their career in IT. If you love customer service, are tech-savvy, and passionate about technical related assignments this opportunity may be perfect for you. If you are a Desktop Support Technician looking for a company where everyone works together and 'rolls up their sleeves' to get the job done apply now.

Why work here?

  • Incredible mission and culture - Great reviews
  • Family owned company with stellar environment
  • Great benefits - 100% paid medical/dental/vision, retirement match, life insurance and mileage reimbursement
Overview of Desktop Support Technician duties:
  • Provide technical assistance to users
  • Troubleshoot and support issues related to computer systems, software, and regularly monitor the internal help desk system for pending tickets
  • Ask questions to determine nature of problem and help walk customer through problem-solving
  • Install, modify, and repair computer hardware
  • Follow up with customers to ensure issue has been resolves
  • Run reports to determine malfunctions that continue to occur
  • Document all incidents and occurrences using clear, concise, and detailed notes
Desktop Support Technician will possess the following skills:
  • Excellent communication and interpersonal skills to work with users
  • Basic understanding and knowledge of networking technologies
  • Support multiple locations with ticket resolution, triage, and troubleshooting
  • Proficient with Windows and Microsoft Office
  • Ability to work and learn independently
Requirements of the Desktop Support Technician:
  • IT / Help Desk Support: 2+ years experience
  • Microsoft and Windows knowledge needed


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