Helpdesk Analyst

Found in: Appcast US C2 - 2 weeks ago

Atlanta, United States Tech Providers Inc Full time
Role : Helpdesk Analyst
Location: Atlanta GA (Hybrid) 2 days Onsite
Duration: 3+ Years Contract (Good potential of further extension)
 
Required
  • 2 + years Client Support experience with use of support tools: phone, email, incident management (Remedy preferred), and remote support.
  • Ensures customer satisfaction by responding to client calls and emails in a timely manner
  • Logs all customer inquiries, issues in Incident Management, and tracks them until resolution and incident closure.
  • Ensures timely and accurate escalation of customer issues by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
  • 2 + years providing level one support of Microsoft (MS) XP operating system (MS Vista and Mac OS X preferred), MS Office Suite 2003 & 2007 including Outlook, IE 6 & 7 (Safari and Firefox preferred), Email messaging (Exchange and Lotus Notes), Active Directory, networking, hardware (laptops, desktops, peripherals, and Blackberry devices) and mainframe account administration (preferred).
  • Strong dedication to customer service, excellent problem-solving skills, and inherent decision-making ability.

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