It Analyst

1 month ago

Atlanta, Georgia, United States Atechstar Full time
Job DescriptionOverview . IT Helpdesk Agents are responsible for providing support for all technologies used by our Chick-fil
  • A Franchisees.

Responsibilities Provide an effortless customer experience through online or phone response to make it easy for restaurants to get answers and solve problems Utilize ticketing system to communicate and thoroughly document issues and opportunities Manage ticket queue daily to make sure all tickets are updated and communicated resolved effectively Diagnose and troubleshoot simple and complex issues for both IT hardware and software by utilizing all available resources provided such as remote access tools automation scripts and monitoring platforms Using KCS methodology contribute to the knowledge base by flagging editing and creating articles Follow all Standard Operating Procedures Advocate for the restaurants and own issues until completion Maintain restaurant and business acumen by attending and pass all required training to adequately support the platforms and restaurants Support departmental goals such as Quality Customer Satisfaction and other key metrics.

Adhere to published work schedule and maintain excellent attendance Demonstrate relentless teamwork through collaboration on team projects and initiativesMinimum Qualifications Education- Training and experience from which comparable skills

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