ServiceNow Platform Developer

2 weeks ago

Atlanta, United States Open Systems Inc. Full time

Title: ServiceNow Platform Developer

Location: Atlanta, GA 30308 (Hybrid – 3x/week)

Contract Duration: 18+ Months. Long-Term.

Industry: Rail Transportation.


Job Description:

Our client is seeking an experienced ServiceNow Platform Developer to join their dynamic IT team. The ideal candidate is a highly skilled and innovative professional with a strong technical background in ServiceNow development, platform governance, and strategic planning. This role is critical to optimizing existing capabilities, driving platform enhancements, and delivering innovative solutions that align with business and IT strategies.

As a key contributor, you will work on a range of platform activities, including CMDB, Discovery, Service Mapping, ITSM module enhancements, Service Catalog and Portal Development, application integrations, and production support. You’ll be part of a collaborative and fast-paced environment, ensuring adherence to industry best practices while driving continuous service improvements.


Key Responsibilities:

Lead the architecture, development, and governance of the ServiceNow platform to align with business and IT goals.

Develop and maintain ServiceNow ITSM modules (Incident, Change, Problem), Service Catalog, and Service Portal.

Drive CMDB maturity through Service Mapping, Asset Management, and Discovery best practices.

Collaborate with enterprise architecture, product owners, and other stakeholders to ensure seamless integration and solution delivery.

Build and manage integrations with external applications using REST, JSON, OAuth, and other technologies.

Oversee upgrades and release management, ensuring all customizations and integrations are tested and functional post-upgrade.

Provide mentorship and technical leadership to development teams, ensuring adherence to best practices.

Design and implement governance processes, workflows, and technical documentation for the platform.

Perform ongoing system performance monitoring, testing, and optimization to ensure platform reliability and scalability.

Troubleshoot and resolve technical issues, escalating where necessary to ensure timely resolutions.

Deliver innovative solutions through ServiceNow’s Flow Designer, Integration Hub, and custom scripting (JavaScript, AngularJS).

Contribute to platform roadmap planning and proactively identify opportunities for platform improvement.


Technical Skills and Competencies:

Strong proficiency in ServiceNow development, including Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.

Expertise in ServiceNow platform capabilities, including ITSM, CMDB, Asset Management, Discovery, and Service Mapping.

Experience with Service Portal and Mobile App development within the platform.

Proficient in designing and implementing integrations using ServiceNow Integration Hub and third-party APIs.

Knowledge of programming languages such as JavaScript, XML, HTML, CSS, and AngularJS.

Experience with ServiceNow Tokyo or higher versions.

Familiarity with ITIL standards, Agile/Scrum methodologies, and SDLC processes.

Knowledge of advanced ServiceNow modules like Strategic Portfolio Management, Performance Analytics, HAMPro, SAM, SecOps, and Cloud Provisioning.

Experience with event management tools and other ITSM platforms is a plus.


Qualifications and Experience:

Bachelor’s degree in Information Technology, Computer Science, or a related field.

5+ years of hands-on experience with ServiceNow in a large IT environment.

3+ years of experience optimizing and maturing ITSM, CMDB, and Asset Management practices.

Strong problem-solving skills and ability to lead technical teams and vendors.

Certifications (preferred):

ServiceNow Certified Administrator, Developer, or Implementation Specialist

ITIL Certification

CMDB/Discovery/Service Mapping Fundamentals

CAMP, CSAM, CITAM, or CHAMP certification from IAITAM


Soft Skills:

Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.

Strong leadership and collaboration skills to work effectively in a team environment.

Proactive problem-solver with a focus on delivering customer-centric solutions.

Adaptable to changing priorities and capable of managing multiple projects concurrently.


Additional Responsibilities:

Provide 24x7 on-call support as part of a scheduled rotation.

Ensure compliance with organizational standards, guidelines, and best practices.

Lead process improvement initiatives to enhance platform capabilities and reduce downtime.

Document and maintain system configurations, processes, and workflows.

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