Control Tower Analyst

2 weeks ago


Englewood Cliffs, United States LX Pantos America, Inc Full time

Job Title:

Control Tower Analyst

Work Location:

111 Sylvan Ave South, Building L2, Englewood Cliffs, NJ 07632

Work Hours:

Monday to Friday, 08:00 AM - 5:00 PM

Organization:

Control Tower Part

1st Supervisor:

Control Tower Part Leader

2nd Supervisor:

Operation Management Team Leader


Essential Duties and Responsibilities:

  • Our customer depends on consistent & sustainable logistics service provision stay competitive in the market
  • Control Tower Analysts serve as the main point of contact for LG Electronics USA and are responsible for providing on-time communication or resolution.
  • Operation KPI monitoring and reporting
  • Respond to inquiries from LG Electronics USA (mainly regarding order status)

Communication about Order progress, Delivery Status, ETA communication

  • Daily progress report by BU(HA, HE, BS/AS), Sales Risk and Plan
  • Create and submit weekly Operation KPI Result
  • Plan information communication among WH's, internal department and customer
  • Create and submit monthly 'Logistics/Transportation Market Trend' report
  • Data driven operation
  • Process driven operation
  • Create and update organization directory (for departments related to operations)

Key Performance Indicators:

  • Inquiry response speed and precision
  • Update acquisition speed and precision
  • Issue Mgmt. logging speed and precision
  • Weekly Transportation Issue Summary quality
  • Weekly Voice of Customer report quality
  • Monthly Logistics/Transportation Market Trend report quality

Education and/or Work Related Requirements:

  • Bachelor's degree or equivalent preferred
  • 1+ years experience in data entry
  • 2+ years of customer service in logistics, transportation, supply chain or procurement
  • Need to travel to the cities where our DC's and customers are for meetings
  • Ability to work occasional overtime hours

Skills in Demand:

  • Experience with Microsoft Excel (intermediate or better preferred)
  • Experience with Supply Chain Management systems (TMS, WMS preferred)
  • Strong communication and detail oriented (Data Analysis Tool- Tableau, Excel and etc)
  • Problem solving, critical thinking, ability to prioritize time-sensitive situations
  • Team player

Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, FSA, 401K, and PTOs/ paid holidays

Job Type: Full-time, regular

Job Location: Englewood Cliffs, NJ 07632


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