Technical Support Engineer

4 hours ago

Carlsbad, United States XILO Full time

Technical Support Engineer (TSE) at XILO

XILO, a fast-growing Vertical AI company recently backed by a Series A financing round, is on the lookout for talented and detail-oriented Technical Support Engineer (TSEs) to join our team.


About XILO

Founded in 2019 by two best friends, Jon and Eli, XILO set out to revolutionize the insurance industry by solving its biggest challenges. Eli, a brokerage owner, brought invaluable industry expertise, while Jon, an experienced software engineer, saw an opportunity to innovate using technology. Initially launched as a vertical SaaS solution addressing core quoting challenges, XILO has since evolved into a trailblazing Vertical AI company leveraging the latest AI technology to transform the industry. By layering cutting-edge AI solutions onto its SaaS platform, XILO is driving innovation far beyond its original vision. Having recently closed our Series A funding round, XILO is growing rapidly and seeking talented individuals who want to do career-defining work in a mission-driven startup that’s at the forefront of AI innovation.


About the Role

As a TSE at XILO, you're tasked with completing tasks required to deliver our product to our customers during onboarding. This could include using no-code builders to build insurance applications, map integrations, or map PDFs; but also includes data labeling for our AI models. This role is meant for newly graduated or soon to be graduating Computer Science with little professional software engineering experience who want to get their foot in the door of a software startup.


Key Responsibilities:

  • Complete 20 points per week (typically 5-10 cases).
  • Provide daily progress updates to Project Managers.
  • Test your work to achieve a 90%+ completion rate on cases.
  • Unblock your cases by proactively reaching out to customers or teammates.
  • Communicate consistently with the team via Slack.



What We’re Looking For:

  • Proven technical experience and ability to learn complex subjects quickly.
  • Highly process-oriented and detail-focused.
  • Relentless work ethic: doesn't stop until the job is done.
  • Strong communicator who ensures transparency and clarity.
  • Positive, motivating, and supportive team player.
  • Accountable for successes and failures with a mindset for growth.
  • Balances individual contributions with team collaboration.
  • Passionate about technology and AI.


Why Join XILO?

Be part of a customer-obsessed team at the cutting edge of AI and insurance technology. You'll have the opportunity to impact customers directly, grow your technical and professional skills, and thrive in a positive and supportive work environment. At XILO, we don’t stop until the job is done. If you’re ready to roll up your sleeves, embrace challenges, and make a meaningful impact, we’d love to hear from you.


Apply only if you’re ready to invest in your success and build a lasting career.

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