Emergency Equipment Service Coordinator

4 weeks ago

Delafield, United States MacQueen Full time

Join Our Team as a Service Coordinator for Emergency Equipment Technicians


Are you passionate about ensuring the safety and reliability of emergency equipment? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make a difference? If so, we want you on our team


About Us: At MacQueen, we're dedicated to providing top-notch service and support for emergency responders. As a leading provider of emergency equipment solutions, we're committed to excellence in everything we do, and our Parts and Service team plays a crucial role in keeping our customers safe and operational.

Key Responsibilities:

  • Provide exceptional customer service and support for emergency equipment, including troubleshooting, repairs, and parts replacement.
  • Collaborate with customers to assess their needs and recommend solutions to optimize the performance and reliability of their equipment.
  • Helps coordinate Service WIP daily to meet department goals through prioritization of work and appropriate scheduling of resources.
  • Helps coordinate Parts orders to end-users and the Service department daily to meet department goals through prioritization of work and appropriate placement of orders.
  • Assists with quoting all service work to be performed in CDK; invoice work orders as completed and approved by customers
  • Document service activities, including repairs, maintenance, and parts usage, accurately and thoroughly in service records and reports.

Desired Qualifications:

  • Proven experience in service coordination, scheduling, or customer service roles.
  • Attention to detail and a commitment to delivering high-quality service experiences.
  • Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent customer service and communication skills, with the ability to interact professionally and effectively with customers and team members.
  • Valid driver's license and clean driving record.
  • Ability to work independently and prioritize tasks in a fast-paced environment.

Why Join Us?

  • Opportunity to make a meaningful impact and contribute to the safety and well-being of emergency responders and communities.
  • Competitive salary and benefits package, including healthcare, retirement plans, and opportunities for professional development.
  • Dynamic and collaborative team environment where your contributions are valued and recognized.
  • Work with cutting-edge technology and innovative solutions to support emergency responders in saving lives and protecting communities.


If you're passionate about supporting emergency responders and ensuring the reliability of life-saving equipment, we'd love to hear from you Click the link to learn more and apply.



#ServiceCoordinator #EmergencyEquipment #JoinOurTeam #SafetyFirst #CareerOpportunity #MakeADifference

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