Director of Operations

4 weeks ago

Houston, United States FlexTek Full time

DIRECTOR OPERATIONS PERFORMANCE


The Director of Operations Performance provides strategic leadership, vision, and acts as a resource for the organization’s Cargo department. This position provides guidance to their indirect/direct reports that should result in safe and profitable stations that provide excellent operational service. This position drives change as necessary for the company with a relentless mindset of continuous improvement on operational processes, performance, and accountability. Responsible for overall performance of the stations that typically operate 24/7 and execution of corporate initiatives.


RESPONSIBILITIES

  • Identify, develop, and execute standards and best practices across network operations to drive operational excellence
  • Establish standard work instructions focused on creating solutions to reach goals that are safety and customer centric
  • Direct and coach activities of the station operations and station managers while affecting positive change within the region and promoting adherence to company policies and procedures
  • Monitor daily operational KPIs to ensure processes are being followed and results are exceeding established targets
  • Routinely communicate and meet with customers fostering best-in-class partnerships
  • Develops operating and business plans based on customer operations
  • Maximize data analysis to create business tools to move the business forward and continuously raise the bar on safety and service levels
  • Provide guidance and leadership to the functional and operations management within the region, including areas such as labor relations, operations efficiencies, maintenance, facility oversight, ADA, safety/security and other functional areas
  • Help identify, develop, and mentor high-potential talent to develop the next level of company leaders
  • Ensure the highest level of safety compliance across the region
  • Liaise with TSA, CBP and other government/airport officials on security requirements
  • Knowledge of relevant federal and state employment laws
  • Manage cost control and financial/budget experience across multiple locations
  • Strong written and oral communication skills with executive leaders, operations managers, airline customer leadership, and vendors
  • Understanding P/L to drive revenue goals and cost control


  • QUALIFICATIONS
  • Bachelor’s degree or equivalent in Business Administration, Logistics, Transportation or related field preferred
  • Knowledge of the Aviation Industry
  • Bilingual in English/Spanish a plus
  • Minimum age of 18 years old
  • 8 or more years of management experience, 5 or more years’ experience in aviation/distribution is required
  • Intermediate knowledge of Word, Excel, PowerPoint, Outlook
  • Travel requirement 90% travel between airport stations and for meetings
  • Air cargo/warehousing experience required
  • Ability to influence people at all levels of the organization
  • Ability to work effectively with labor, including labor grievances and negotiations
  • Ability to read, write, speak, and understand the English language, to include documents
  • Ability to pass a drug screen
  • Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)


Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful candidate brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety

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