Operations Support
3 weeks ago
Position Summary
The LTL Operations Support - Billing handles operations for our LTL transportation division and will perform critical operational and customer service duties. This role will also handle all invoicing duties for the division and work with teams to make sure that this is sent to the customer in an accurate and timely manner.
Qualification Requirements
- Bachelor's Degree in business, or equivalent industry experience
- A minimum of 3 years of LTL/LCL freight, dispatch, rate quotes or customer service experience
- Proficiency in inventory software, databases and systems.
- Working knowledge of Microsoft Office products including Outlook, Excel, and Word.
- Ability to perform effectively in a fast paced, team environment.
- Good organizational and time management skills.
- Ability to analyze information.
Responsibilities
Staff will perform some or all of the following functions:
Billing – 90%
- Processes invoices sent to customers for shipments for all Alaska shipments.
- Entering all costs (vendors) and charges (customer charges) for each shipment, including additional accessorials as needed (at time of invoicing based on proof of delivery).
- Entering in costs / charges for consolidated/aggregate billing customers per sailing / container.
- Creating invoices to either mail, email, or upload, which also includes processing / manually
- Creating master invoices for specific customers (AK).
- Ensuring all required documentation sent with invoices to prevent delays in payment from customers.
Operations – 10%
- Provide responsive customer service to phone and email inquiries.
- Efficiently handles customer load transactions including data/order entry, and tracking/tracing.
- Identify, calculate, and enter the cost/charge data in operating system for all shipments.
- Interacts with customers, shippers, receivers, agents and 3rd parties to ensure proper rates for all additional services performed on a shipment(s) are accurately relayed so all parties are kept up-to-date.
- Update shipments in CSA so our customers have an accurate status of their shipments, as well as communicating with carriers/agents directly to ensure shipments are routed in a timely manner (which may include status requests, reconsignments, approval of fees/accessorial, etc.).
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